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On September 21, 2025, Kwikset e-mailed customers to announce their intent to shut down the Kevo app and web portal on November 14, 2025.
The e-mail gave people who rely on Kwikset smart locks just under two months before their smart lock would no longer open to an authorized user, unless that user happened to be carrying a backup key or hardware key fob. If there was a situation where a user does not visit a property secured with a Kwikset Kevo smart lock with a frequency that overlaps this short grace period, that user would find themselves locked out of their property with no way to get back in without defeating the lock.
There is no mention of any type of refund of the lock purchase price or "lifetime" eKey in app purchases.
Kwikset, the brand behind the Kevo smart lock, is not going out of business, and they are offering new smart locks with the Kwikset brand to replace the smart locks they are shutting down.
Kwikset Kevo locks were sold as a smart lock with touch-to-open functionality which used Bluetooth and a mobile phone app for Apple and Android devices. The implication with these smart locks was that you were buying from a reputable home lock brand, Kwikset, and should expect a lifetime of support. Initially, additional "eKeys" were once made available to "purchase" via in app purchase for $1.99 per additional virtual key, however this was soon made available for free to Kevo smart lock owners.
On September 21, 2025, Kwikset sent this e-mail to Kevo customers:
Partial screenshot of initial email
IMPORTANT UPDATE:
Kevo app access ends on November 14, 2025
Dear Valued Kevo Customers,
After operating for more than a decade, the Kevo app and web portal will no longer be available after November 14, 2025.
This will terminate remote access functionality for Kevo smart locks across the Kwikset, Baldwin, and Weiser brands.
This change is being managed by ASSA ABLOY Americas Residential Inc., which now oversees support for these products.
Q: What will change about my door lock?
A: App-based locking, unlocking, and remote management will no longer function.
Q: How will I be able to use my door lock in the future?
A: Your lock will still work with your physical key and key fob.
Q: How should I prepare for the app shutdown?
A: After November 14, 2025, ensure that you have the physical key or key fob to unlock or lock the door.
Also consider redeeming the unique promotional offer below and replace the Kevo deadbolt entirely.
To help make this transition easier on you, we’re offering our steepest discounts ever on trusted smart lock replacements, available exclusively to Kevo users.
U.S. based customers:
Offers will be fulfilled by our partners at Level, a fellow ASSA ABLOY brand. Your orders will be securely processed and shipped through Level’s website.
Available options include:
$80 off Kwikset Halo Keypad Wi-Fi Smart Lock
$130 off Level Lock+
Canada based customers:
Your orders will be securely processed and shipped through Weiser’s customer service team.
Available options include:
$89 (CAD) off Weiser Halo Touchscreen Wi-Fi Smart Lock
These offers are made in connection with the Kevo app shutdown; and available through December 14, 2025.
See further details below for each offer.
U.S. customers only
Kwikset Halo Keypad Wi-Fi Enabled Smart Lock
$179 $99
No hub required. Just simple, secure control from anywhere.
Lock and unlock remotely with the Kwikset app
Auto-unlock as you arrive, or use the keypad
Share access with family or guests
Works with Alexa and Google Home
Installs in minutes with just a screwdriver
SHOP NOW
U.S. customers only
Level Lock+
$329 $199
The world’s smallest, most innovative smart lock.
Unlock via Apple home keys, iPhone, Apple Watch, key fob, or physical key
Share access with friends, family, or guests
Engineered to fit invisibly inside your door
Works with Apple Home, Google Home and Amazon Alexa (Level Connect Wi-Fi Bridge required)
Crafted from premium materials with BHMA AAA-rated security
SHOP NOW
Canada customers only
Weiser Halo Keypad Wi-Fi Enabled Smart Lock
CAD $239 CAD $150
No hub required. Just simple, secure control from anywhere.
Lock and unlock remotely with the Weiser app
Auto-unlock as you arrive, or use the keypad
Share access with family or guests
Works with Alexa and Google Home
Installs in minutes with just a screwdriver
LEARN MORE
How to Redeem
Claim your offer
U.S. based customers
Visit: Level.co/kevo
Choose the solution that’s right for your home.
Enter your unique promo code for Kwikset Halo: Halo-SN3QQ4
Enter your unique promo code for Level Lock+: Level-2R9H28
Canada based customers
Call our Weiser customer service team: 1-800-501-9471
Ask the service team member about claiming your Kevo replacement offer
Provide your unique promo code: Halo-SN3QQ4
Again, this offer is available exclusively to Kevo users through December 14, 2025.
If you are looking for a different upgraded electronic deadbolt, take a look at our full offering!
(promotional discount does not apply)
Have more questions?
Head to our website to learn more.
We thank you for being part of the Kevo journey and we are here to support you through this transition.
Sincerely,
Jeff Sandoval
Director, Electronics Marketing
ASSA ABLOY Americas Residential Inc.
You received this message because you’ve registered or accepted our invitation
to receive emails from ASSA ABLOY Kwikset Kevo, or you’ve made a purchase from ASSA ABLOY Kwikset Kevo.
Kwikset maintains that the lock will continue to work with physical keys and "key fobs".[2] The key fobs in question are small plastic devices that somewhat resemble tracker tags and fit on a key ring. However, these fobs always performed poorly, had very short battery life with an oddball CR2025 battery, and did not offer touch-to-unlock with the device in your pocket due to poor reception, and are not a practical substitute for the mobile app. The key fobs are not available for purchase, nor are repair parts for Kevo locks, and the locks were completely pulled from the market in anticipation of this shutdown.
There is nothing to suggest that users who take the discount offer for a new Kwikset smart lock won't be subjected to the same type of shutdown in the future for their new Kwikset smart lock.
In apparent response to consumer backlash, Kwikset's tech vendor, Unikey's response to one Reddit user was to offer continued service for $12 a year[3]. It remains to be seen if this option will materialize.
↑u/sweetb11 (2025-09-20). "Just got this...wtf". Reddit. Archived from the original on 2025-10-09. Retrieved 2025-10-09.{{cite web}}: CS1 maint: numeric names: authors list (link)
