Duracell Energy EV Charger

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Duracell Energy EV Charger

Basic Information
Release Year	2025
Product Type	Electronic Vehicle Charging Point, Software
In Production	Yes
Official Website	https://duracellenergy

Duracell Energy EV Charger is used to charge your electric vehicles at home. This requires installation of a charging point. To use the charger, you must install their phone app or use their provided smart cards, both of which requiring registration through their app.

Consumer-impact summary

User Freedom

It is possible to switch off the power to the entire charger within your home using a physical switch.

It is not possible to use the charger fully offline, even if smart cards have been registered. When the charger is on, its WiFi hotspot and Bluetooth discovery is active.

User Privacy

Registration requires the following information:

• Your phone number

There is not a simple button to your erase your data and delete account. There is a "Help and Feedback" section under "User" where you can write a message to support.

There is a phone number and email address that can be used for exercising data privacy rights. Calls to their customer service are recorded, for training purposes.

The app asks for the following permissions:

• Network
• Bluetooth
• Location servers - your precise geo-location
• Notifications

Observations

Sometimes, the charger itself cannot be found, even when using the app with all requested permissions granted and enabled. It is unclear if this is due to connection issues, unexpected configurations or platform specific bugs. If the charger WiFi hotspot is not being found, you cannot control when charging starts and stops using the app. It is not possible to use the smart cards without registering them through the app first.^{[citation needed]}

The default password for the charger WiFi hotspot is easily guessable. Changing the password is done via web browser. Any settings enforcing HTTPS must be disabled to access hotpot configuration, as the connection is made using HTTP.

Incidents

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This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the Duracell Energy EV Charger category.

Example incident one (date)

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See also

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