AT&T

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AT&T, Inc. is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV.

AT&T

Basic information
Founded	1885
Legal Structure	Public
Industry	Telecommunications
Also known as
Official website	https://att.com/

Consumer impact summary

• Privacy - In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.

Incidents

File:AT&T Cancel Order Page.png

The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.

Inability to cancel setup when the option is advertised (8/16/2025)

The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.

Selling consumer data (2024)

FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.

Massive data breach (March 2024)

In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum. Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor. AT&T also proceeded to reset customer account passcodes, an indicator that there was sufficient belief passcodes had been compromised. The incident exposed names, email and physical addresses, dates of birth, phone numbers and US Social Security numbers.

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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References: