Google Pixel Watches do not come with repair options
- This was originally an incident article about the google pixel watch 3 but this is an issue affecting the whole product line, so it has been renamed and edited to reflect that. Sources are needed to document this issue for all versions of the watch.
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Google Pixel Watch is a smartwatch product line made by Google. The devices come with no warranty for damages and maintain a replacement-only policy for consumers. There are no spare parts made available for the devices.[1]
Background
This is contrary to other product lines by Google, like with the Google Pixel smartphone, where spare parts are available and repairs are possible.[2][3] Instead, customers are encouraged to look at replacement options, not at repair options.[4] A common repair for smartwatches is replacing the screen of the device, which can be done in a number of steps with the right parts available.[5]
Google maintains replacement-only for consumers
The parts however are not made available, which surprises customers as it does not give them many options if not under warranty.[6][7][8][9]
Google's response
Customer support mentions that physical damage is not covered by warranty, so the advice for customers is to consult their own accidental damage protection if they have it on their purchase.
References
- ↑ Amadeo, Ron (15 Sep 2023). "Google says it can't fix Pixel Watches, please just buy a new one". ArsTechnica. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Genuine Google Pixel Parts and Repair Kits". iFixit. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Get your Pixel phone repaired". Google. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ Song, Victoria (15 Sep 2023). "Google won't repair cracked Pixel Watch screens". The Verge. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ Schnabelrauch, Dominik (23 Jun 2024). "Google Pixel Watch Screen Replacement". iFixit. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ "I broke my Pixel Watch screen, but it simply cannot ever be replaced ?". Google. 13 Oct 2022. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Brand new Pixel watch, dropped once from waist height and screen shattered". Google. 10 Dec 2022. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ "What can I do if my Google Pixel Watch is cracked and I haven't had it a year. What can I do?". Google. 4 May 2023. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Pixel watch cracked screen". Google. 20 Jun 2023. Retrieved 25 Mar 2025.
{{cite web}}: CS1 maint: url-status (link)
Google admits to manufacturing unrepairable junk, Louis Rossmann, original video on youtube.com