OpenAI

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OpenAI is an American Artificial intelligence (AI) focused company. Founded in December 2015, OpenAI is best known their ChatGPT chatbot, also known for the Generative Pre-Trained Transformer (GPT) family of large language models, the DALL-E series of text-to-image models, and Sora, a text-to-video model. With a reported revenue of $10B in FY2025 and approximately 5.5B visitors per month, OpenAI has positioned itself has a leader in the Generative AI industry.

OpenAI

Basic information
Founded	2015
Legal Structure	Private
Industry	Artificial Intelligence, Technology
Also known as
Official website	https://openai.com/

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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• Misleading advertising. ChatGPT terms of service say it should not be used to make decisions about people. However their advertising claims it is "PhD level" and makes other claims that seem to imply it is reliable. Many people use ChatGPT as if its output were meaningful, reliable, or a substitute for interaction with a person.
• Credits (money) expire automatically with no notification, and the credit balance interface makes this process confusing. You must maintain a positive account balance, and you are auto-billed a fixed amount if it goes negative. Accounts can be banned and credits confiscated for typing the wrong things in chat, with no recourse.
• A mobile phone number in a friendly country is required to better track your identity.

This is what OpenAI says as part of their data usage policy:

We share content with a select group of trusted service providers that help us provide our services. We share the minimum amount of content we need in order to accomplish this purpose and our service providers are subject to strict confidentiality and security obligations. We do not use or share user content for marketing or advertising purposes.

Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the OpenAI category.

Web Crawlers ignoring robots.txt (2025)

In 2025, Jonathan Bailey from PlagiarismToday posted an article going into how ChatGPTs web crawlers were ignoring the sites Robots.txt file. PlaigarismToday had blocked OpenAI's web crawlers in August of 2023, yet the latest ChatGPT model at the time provided data from articles that were posted the day before on the website, even though OpenAI wasn't supposed to be scraping these web pages. This can be problematic for smaller websites, due to OpenAI's aggressive approach to web crawling, with their crawlers reportedly in a single week sending in more than 29 thousand requests to a wiki known as The Cutting Room Floor.

ChatGPT Atlas and prompt-injection vulnerability (2025)

In 2025, Brave posted an article about vulnerabilities that have agentic web browsers, such as ChatGPT Atlas, that consists of adding hidden malicious prompts in files, text or another media. Those prompts, combined with weak safeguards of the AI agents, can make them to expose and leak sensitive data of the user.

Products

• ChatGPT
• DALL-E models
• GPT models
• Sora models
• ChatGPT Atlas

See also

• Anthropic