Consumer Rights Wiki

Shake Shack

Revision as of 01:03, 17 March 2026 by SquidthePlummer (talk | contribs) (Added 1 more incident)

Shake Shack Inc. is also a company.

Shake Shack
Basic information
Founded 2004-07
Legal Structure Public
Industry Food
Also known as
Official website https://www.shakeshack.com/

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Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

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Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Shake Shack category.

Website was inaccessible to Disabled Individuals

Shake Shack Stole $10 million from Smaller Companies

Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Adding Hidden Fees for Delivery Orders

Plaintiff Aviva Copaken originally filed a legal complaint in 2024 December 16, however the complaint turned into a class action lawsuit against Shake Shack on February 27, 2025.[2] The lawsuit alleges Shake Shack added undisclosed hidden fees on delivery and mobile orders labeled "Courier fees" and "Service fees' to customers orders at the last minute, adding that it only shows the hidden fees at the final payment screen.[3][4] The lawsuit has not come to a result yet as of March 2026.



Products

This is a list of the company's product lines with articles on this wiki.

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See also

Link to relevant theme articles or companies with similar incidents.

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References

  1. ↑ ref goes here
  2. ↑ Jennings, Lisa (5 March 2025). "Shake Shack sued for not adequately disclosing delivery fees in California". Restaurant Business. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ "Shake Shack's illegal hidden fees". Evil Corporations. 6 June 2025. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ Mehorter, Kelly (5 March 2025). "Shake Shack Lawsuit Filed Over Allegedly Hidden Service, Delivery Fees Online". ClassAction. Retrieved 16 March 2026.{{cite web}}: CS1 maint: url-status (link)
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