Shell

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Shell plc is a British oil and gas company that was Founded in 1907 through a merge deal between Royal Dutch Petroleum Company and Shell Transport and Trading Company. It is the second-largest investor-owned gas company behind ExxonMobil, with a revenue of $289 Billion in 2025.^{[citation needed]} The company delves into various partnerships and relationships, including the Northern Lights CCS project and the Nigerian government.

Shell

Basic information
Founded	1907-04-23
Legal Structure	Public
Industry	Gas
Also known as
Official website	https://www.shell.com/

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Shell category.

Shell charged consumers more using debit cards (April 2021)

On April 16, 2021, Shell was hit with a class action lawsuit for misleading customers on purchases with debit cards resulted in a lower price, however they were charged with a credit price. It alleges the company knew the card processing policy to be deceptive, deliberately refusing to disclose its policy in order to gain more profit. As of March 3, the lawsuit is still ongoing.

Shell charges customers more using gift cards (January 2024)

On January 10, 2024, a lawsuit was filed against Shell for allegedly charging customers at credit card price for their gasoline services, violating the California civil code. As of March 3, the lawsuit is still in progress.

Data breach (May 2024)

On May 2024, Shell suffered an security breach affecting over 80,000 customers in Australia, United Kingdom, France, India, Singapore, Philippines, Netherlands, Malaysia, and Canada. A month later on June, a hacker group going by the name 888 publicly disclosed the breach on BreachForums, sharing customers codes, names, email addresses, home address, phone numbers, login credentials, and loyalty points balances.

Shell responded to the situation claiming it was the result of their third party vendors. A shell Spokesman responded to the situation;

"Shell is not the owner nor controller of the acquired data, and so we are not able to comment further on this incident. We take cybersecurity very seriously, and we will continue to monitor our IT systems and maintain our security posture"

SMS fuel rewards program lawsuit (August 2025)

On August 2025, Adrian Coronel filed a lawsuit against Shell, alleging that Shell continued to send two more promotional messages even after he opt-out of Shells Fuel Rewards SMS program via texting "stop", which violates the Telephone Consumer Protection Act (TCPA).As of March 3, the lawsuit is still in progress.

See also

• QuikTrip
• Chevron
• 7-Eleven