Creality
| Basic information | |
|---|---|
| Founded | 2014 |
| Legal Structure | Private |
| Industry | Technology |
| Also known as | |
| Official website | https://www.creality.com/ |
Creality is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers and 3D scanners[1]
Consumer impact summary
[edit | edit source]
- User freedom: Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$459 USD Creality Scan Bridge.
- Business model: Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
- Market control: Creality has extensive competition, with other 3D printer brands such as Bambu Lab, Prusa Research, and Ultimaker.
Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Creality category.
Creality disables root access toggle on K1 series 3D printers
[edit | edit source]Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.[2] Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related failures.
There is currently a community bash script that exposes SSH and root access[2], but doesn't have much use due to being incompatible with Klipper packages as of now.[citation needed]
Models affected:
Creality forces update that removes features from their 3D scanners
[edit | edit source]Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$459 USD[4][5]. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.[6]
See also
[edit | edit source]References
[edit | edit source]- ↑ "Scanners". Creality. Archived from the original on 2026-01-29. Retrieved 2026-02-05.
- ↑ 2.0 2.1 "Wiki for Creality Helper Script". Wiki for Creality Helper Script. Retrieved 2026-03-26.
{{cite web}}: CS1 maint: url-status (link) - ↑ 3.0 3.1 "Root Disclaimer and Risk Warning". Creality Wiki. Archived from the original on 2026-01-31. Retrieved 2026-04-28.
K1 series 2025 models (such as: K1 C 2025 & K1 Max 2025) do not support Root access
- ↑ "Creality Scan Bridge for CR-Scan Otter 3D Scanner, Wireless Scanning Kit for iPhone, Android and Mirror Screen". Amazon.com. Retrieved 2026-05-03.
- ↑ "Creality Scan Bridge for Raptor, Raptor Pro and Sermoon S1 3D Scanner, Wireless Scanning Kit for iPhone, Android and Mirror Screen for Windows, Mac". Amazon.com. Retrieved 2026-05-03.
- ↑ "CR-Scan Otter FAQ and Troubleshooting". Creality Wiki. Archived from the original on 2026-02-11. Retrieved 2026-02-11.
This could overload your phone's motherboard and seriously reduce battery life over time.