File:EA support chat for Deadspace 2 - page 2.jpg

Support chat history from contacting EA. Machine translation:

"Support: I understand the situation. Since Dead Space 2 was added to the list of retired online services on December 8, 2023, we are no longer able to offer technical support for it—including manual resets of product key activation limits. I am sharing an article with you that contains further information: Attachment successfully added. While I wish I could resolve this error for you, we are unable to provide assistance with in-game issues or licensing problems for titles that have reached their end-of-life date. For older titles like this one, I recommend searching the EA Forums or the game's official website for community-led workarounds that might help you bypass the SecuROM limit. https://forums.ea.com/category Although official support for Dead Space 2 has been discontinued, you can find some common troubleshooting steps from the community here— methods that players have used to resolve or bypass the "Activation limit reached" error. If you still have access to an old computer on which the game was previously installed, you can try to reclaim an activation "slot." — Navigate to the game's local files within your Steam library. — Look for an icon labeled "Activation" (it often looks like an eye). — Double-click it and select the option to deactivate the key on that specific PC.

Aside from that, is there anything else I can help you with today? Just let me know.

The chat will close in 1 minute. Type something to keep the connection active. If the connection is lost, you can restart the chat, and your case details will be forwarded to a new agent on our support team.

Me: Thank you very much for the information, Sourabh. Dead Space 2 is not an online service—even though it is a product license purchased via Steam—as per EU consumer laws. I take issue with the fact that, for a purchased product, I am being referred to a community forum post, especially since activation limits can be exhausted simply by using the same computer if TPM is enabled or if hardware components are swapped out. I understand that this is not your fault; however, I would like to have my ticket escalated further, as being denied access to a legally purchased product borders on theft. Thank you."