Tansee License Changed from Lifetime to 3 Years After Purchase
Tansee License Change from Lifetime to 3 Years After Purchase Tansee, a software company, altered the terms of a purchased software license from a lifetime license to a 3-year license without prior notice or consent. This incident occurred after a customer attempted to use their previously purchased lifetime license, only to find it had expired. The company issued a refund for a new order but failed to restore the original lifetime license as requested.
Background
Tansee is a software provider known for its utilities, including messaging and data transfer tools. Customers often purchase licenses for their software, which historically included options for lifetime licenses with free upgrades. These licenses were marketed as a one-time purchase with no expiration.
License Change Incident
In 2017, a customer purchased a lifetime license for Tansee software. In 2020, the customer attempted to use the software but was informed the license had expired. Upon contacting support, the customer was told the original purchase was a 3-year license, contradicting the lifetime license terms initially advertised. The customer was forced to place a new order before realizing the discrepancy and requesting a refund and restoration of the original lifetime license.
Tansee's Response
Tansee support acknowledged the issue but maintained that the original purchase was a 3-year license, despite evidence provided by the customer showing the lifetime license terms. They issued a refund for the new order but did not restore the lifetime license as requested.
Consumer Impact
This incident raises concerns about consumer rights, particularly the right to ownership and the integrity of digital purchases. Customers who purchased lifetime licenses may face similar issues, losing access to software they believed they owned permanently. This undermines trust in digital licensing agreements and highlights the need for transparency and accountability from software providers.
Consumer Response
The incident has sparked frustration among consumers, particularly those who value the permanence of lifetime licenses. Similar complaints have been documented in reviews and forums, with customers expressing dissatisfaction over unexpected license expirations and lack of resolution from Tansee support.