Roborock

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Roborock

Basic information
Founded	2014
Type	Company
Industry	Robot vacuum
Official website	https://us.roborock.com/

Roborock is a prominent Chinese manufacturer of robotic vacuum cleaners founded by Richard Chang in July 2014 that offers users an app to control and monitor their devices.

Consumer impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Anti-consumer practices

Spam

Some users have reported receiving unsolicited promotional notifications through the app, which they consider spam.

User experiences with promotional notifications

Several users have expressed frustration over receiving promotional content via the Roborock app. For instance, a discussion on Reddit highlighted concerns about notification ad spam, with users debating the implications of disabling certain notification settings. One user noted that turning off the "Allow Roborock Product and Service Updates" setting might prevent both promotional messages and important service updates. REDDIT

Another user shared their annoyance with the app's notifications, stating that while they want alerts for issues like the vacuum getting stuck, they find the promotional messages intrusive. They expressed disappointment that disabling these ads also meant losing essential notifications.

Roborock's response and user actions

In response to these concerns, some users have suggested reaching out directly to Roborock's support team to report the issue. One user recommended emailing [email protected] to express dissatisfaction with the promotional notifications, hoping that a collective effort might lead to a change in the company's approach.

Steps to manage notifications

To manage or disable promotional notifications in the Roborock app, users can navigate to the app's settings:

Open the Roborock app. Go to "Message Settings." Select "Device Notifications." Adjust the settings to disable promotional messages while retaining essential device alerts. It's important to note that some users have reported that disabling certain notifications might also prevent important updates about the device's status or maintenance needs. Therefore, users should carefully consider which notifications to disable to ensure they continue receiving critical information about their device's performance.

In summary, while the Roborock app provides valuable functionalities for device management, the inclusion of promotional notifications has been a point of contention among users. By adjusting notification settings and communicating feedback to the company, users can work towards a more tailored and satisfactory experience.

Privacy friendly alternative firmware

Some users may not be comfortable connecting a device that maps their home and has a built-in microphone to a cloud service or even granting it internet access.

It is possible to operate some of their vacuum robots with alternative firmware Valetudo. This voids the warranty, may require small modifications to the device depending on the model and may disable some features, but allows them to be used and controlled in a privacy friendly manner without internet access or connecting to Roborock's cloud.