Samsung's mistreatment of thirdworld countries

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Notice: This Article's Relevance Is Under Review

This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear. Articles that focus on isolated incidents, personal disputes, or local matters may not meet the inclusion criteria for the Consumer Action Taskforce Wiki.

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This is an article discussing Samsung mobile phones and how the company treats its consumers in third world countries such as Pakistan. There are multiple incidents being reported. Firstly, Samsung flagship devices manufactured in Pakistan utilize the inferior exynos chip instead of the superior snapdragon chip and cost significantly more than 1st world countries like America (the products costs 3740 dollars worth of pakistani currency compared to 1299 usd of the american equivalent. Conversion is not being done.)

Incidents: These incidents are documenting multiple failed flagship phones as well as samsung's response towards one of them (Zflip 3). Samung phones do not last for 5 years even when kept in pristine condition. Over time, all of their phones start suffering issues that make them difficult to use. (Samsung galaxy s8 to note 10 plus). First the screen develops something similar to oled burn. Then the entire device starts suffering from overheating issues and the entire user experience becomes laggy and does not get fixed even after a factory reset. Getting the phones repaired from samsung does not fix the issue and the problems come back after a while. My s21 fe has started showing some symphoms of this issue (slight oled burn) but is still operational. Due to the fact that the device's screen is cracked, it cannot be clarified if this is user error or manufacturing defects that older products show.

Now to document the worst case of samsung negligence, The zflip 3. To keep things simple, the phone failed within half a year and samsung pakistan refused to honour their warranty, first by blaming it on my mother for user error than blaming the issue on utilization of a chinese phone cover and informing us that we should've known better, the phone is fragile... Chinese covers are being sold in the same facility where they offer phone services and repair. They provided a 50 percent discount on the screen repair which costed 400 dollars worth of our currency (conversions not being done) which my mother unfortunately accepted. The product failed again but this time out of the warranty period and my mother was babying the device and had bought the official samsung cover. The product is now non funtional and has been dead longer than it has been used.

Samsung sent a letter or survey to my mother asking her why she was not buying their products and my mother provided the zflip incident as a response which resulted in a call with a customer representative. In this call, we found out that the service centre had written false information lying about the repair. They documented that my mother broke the device and had treated it horribly when they had told us that it was the chinese phone cover. We were not believed and were offered no form of compensation.

First world Samsung products are seemingly better built than 3rd world ones: The reason I'm stating this is because my mother's current phone is a s23 ultra that's from America (live demo unit), my brother a s23 (live demo unit), and my aunt utilizes a zfold 4 from America. These products have not suffered any of the problems documented here, contain the superior snap dragon chipset, and are cheaper. My aunt has had her zfold 4 for about a year now and it has suffered zero issues while people I know in my school had theirs fail within a year.

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