Allibris
⚠️ Article status notice: This Article's Relevance Is Under Review
This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.
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This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear. Articles that focus on isolated incidents, personal disputes, or local matters may not meet the inclusion criteria for the Consumer Action Taskforce Wiki.
Articles in this wiki have to meet the following criteria:
- Systemic Nature: Demonstrate a broader pattern of systemic abuse, negligence, or policies that align with modern consumer exploitation (e.g., ownership revocation, barriers to repair, privacy violations, changing the terms of the sale after the sale).
- Relevance: Relate to consumer protection issues that extend beyond individual grievances or localized problems.
- Evidence: Provide verifiable evidence or credible sources to support the author's claims and demonstrate systemic impact.
Examples of articles that do not meet these criteria:
- A single negative customer experience; with no evidence of systemic issues or company policies enabling such behavior.
- Localized disputes, such as a bad experience with a contractor or small business, better suited for platforms like Yelp or local consumer protection agencies.
- Complaints that focus on personal dissatisfaction (e.g., "I waited too long for a response") without tying the issue to broader consumer exploitation themes.
To justify the relevance of this article:
- Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
- Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.
- Add credible sources or documentation that substantiate claims and connect them to systemic practices. i.e:
- A company that takes 5 days too long to refund a deposit is a bad Yelp review. Not eligible for inclusion.
- A company with 500,000 active repairs at any given time that purposely delays all deposit refunds for a period of five days, in order to invest/gamble with these deposits on their balance sheet, with verifiable hard proof from internal communications that this was an intentional & standard practice performed with malicious intent is eligible for inclusion.
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End of Stub Notice. The article content begins below this line.
Allibris is an online store for books and media that sells on their own website, as well as ebay. As I have no idea how to format a wiki, I will leave the info I have here for someone else to edit.
Allibris makes it extremely easy to buy books from their ebay store, but somehow if I try to cancel just moments later at 2AM on a Saturday, it is too late to stop the movement of a book that won't ship until Monday or later because of "automated processes" They want me to receive the package and ship it back at my own cost, rather than save us all the time, reminds me of a gym membership. They sent a couple of emails
Hello,
Thanks for writing back regarding your order.
Due to the fact that most of our orders are processed very quickly after being placed, we’re usually not able to cancel orders before they’re sent out. Our distributors are required to ship items within 2 business days, but many will ship within just a few hours.
I’m very sorry for the inconvenience. When the item arrives, you’re welcome to return it to us for a refund – just follow the instructions on the bottom of your packing slip.
If there’s anything else I can help with, please let me know. Thanks for your time, and have a nice day!
Regards,
Sajithkumar Achary
Alibris Client Services
*****THIS IS AN AUTOMATED RESPONSE*****
Dear [],
Thank you for contacting Alibris. Due to the automated nature of our system, we are unable to cancel an order once it has been placed. I know this is a disappointment, and very inconvenient. Once you have received your item you can return it for a refund. Please follow the return instructions on the packing slip you receive or from your eBay account page.
Thank you for shopping with Alibris.