Miku

⚠️ Article status notice: This article has been marked as incomplete

This article needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues.

This notice will be removed once sufficient documentation has been added to establish the systemic nature of these issues. Once you believe the article is ready to have its notice removed, visit the discord and post to the #appeals channel.

Learn more ▼

This Article Requires Additional Verification

---

This article has been flagged due to verification concerns. While the topic might have merit, the claims presented lack citations that live up to our standards, or rely on sources that are questionable or unverifiable by our standards. Articles must meet the Moderator Guidelines and Mission statement; factual accuracy and systemic relevance are required for inclusion here!

Why This Article Is In Question

---

Articles in this wiki are required to:

• Provide verifiable & credible evidence to substantiate claims.
• Avoid relying on anecdotal, unsourced, or suspicious citations that lack legitimacy.
• Make sure that all claims are backed by reliable documentation or reporting from reputable sources.

Examples of issues that trigger this notice:

• A topic that heavily relies on forum posts, personal blogs, or other unverifiable sources.
• Unsupported claims with no evidence or citations to back them up.
• Citations to disreputable sources, like non-expert blogs or sites known for spreading misinformation.

How You Can Improve This Article

---

To address verification concerns:

• Replace or supplement weak citations with credible, verifiable sources.
• Make sure that claims are backed by reputable reporting or independent documentation.
• Provide additional evidence to demonstrate systemic relevance and factual accuracy. For example:
  • Avoid: Claims based entirely on personal anecdotes or hearsay without supporting documentation.
  • Include: Corporate policies, internal communications, receipts, repair logs, verifiable video evidence, or credible investigative reports.

If you believe this notice has been placed in error, or once the article has been updated to address these concerns, please visit the #appeals channel on our Discord server: Join here.

Miku

Basic information
Founded	2018
Type	Private, For Profit
Industry	Smart Baby Monitors
Official website	https://mikucare.com

Miku is a Private company that was founded in 2018 by Eric White and is selling smart baby monitors with features such as Night Vision, sensors for temperature, humidity and ambient light, a 1080P camera, 7-day video storage, and audio/video recording capabilities. Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.

Controversy	Year	Background Info	Aftermath	Related Article	Related Video(s)
Miku Charges subscription for features that were previously free	10/01/2023	After being Acquired by Innovative Health Monitoring, a subscription service was added to Miku on October 1, 2023 to allow users who had already purchased their Miku Smart Baby Monitoring device to continue using previously free features through the Miku app such as Live Breathing,Sleep Tracking, and push notifications when your baby wakes up. Miku users who had already purchased Miku Care+ were not affected by this new subscription.	Ongoing	My $400 baby monitor has locked previously free features behind a monthly subscription The document referenced in the reddit post (IHM Acquisition PDF)	they made a $400 baby monitor a subscription...

Miku Charges Subscription for Features that were Previously Free

Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to Miku starting October 1'st 2023. These changes would

Changes Made

Introduced a subscription service which would allow new users to continue using Miku features that were previously free.

1. Updated Free features:
   • Live HD video and audio streaming (available locally only unless the customer's smartphone or tablet is operating on the same wireless network as the monitoring device)
2. Updated Subscription Membership features At $9.99 per month:
   • Live HD video and audio (local and remote access);
   • two-way talk;
   • live breathing waveform;
   • sleep and health analytics;
   • environmental analytics;
   • various notifications and alerts;
   • sounds and lullabies;
   • three days of video storage;
   • Care+ access;
   • wellness trends.;
   • tips from medical and sleep experts; and
   • wellness tracking tools (height, weight, feeding, body temp, diaper changes)
3. Offer access to higher tier memberships that include longer term video storage at the following levels:
   • Monthly Membership + 30 days of video storage ($14.99 per month);
   • Monthly Membership + 1 Year of video storage ($19.99 per month); and
   • Monthly Membership + Unlimited video storage ($29.99 per month)

Customer Response

Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.

Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.

Broader Implications

ToDO