Samsung Bothersome visual and audible pop up every 2 hours on certain TV models

Summary

Owners of Samsung QN90B and similar models have reported a recurring pop-up message appearing approximately every 2 hours. The message includes a short ding sound and disappears within 5 seconds, making it difficult to read. It typically thanks the user and references Smart Hub's data collection practices.

Verified Message Content

“Thank you for being our valued customer. As a reminder, and as mentioned in the Smart Hub Privacy Notice (found in the TV settings), we may collect information about how you use this device and the services you use on it.”

Community Findings

• Disabling Network Access: Disconnecting the TV from the internet or blocking WAN access via router settings appears to stop the pop-up.
• Privacy Settings: Some users report that reviewing and agreeing to all privacy terms under Settings > General & Privacy > Terms & Privacy > Smart Hub U.S. Privacy Notice suppresses the message.
• Samsung Account Sign-Out: Signing out of the Samsung account has also helped eliminate the pop-up for some users.
• Home Assistant Workaround: Users who rely on IP remote control have found success by isolating the TV to LAN-only access while maintaining control via encrypted DDNS setups.

Consumer Concerns

• The pop-up seems designed to pressure users into accepting terms they may not agree with.
• Lack of a clear opt-out mechanism undermines user autonomy.
• The message’s frequency and brevity make it disruptive and opaque.

Suggested Actions

• Samsung should provide a persistent log or notification center where users can review messages at their convenience.
• An explicit opt-out for Smart Hub data collection should be available without requiring full agreement to all terms.
• Consumers should be informed of network-based workarounds without needing to resort to trial-and-error.

See also

• Dark pattern