Editing Talk:Monoprice

Monoprice's response (not verified); https://deal.town/monoprice/monoprice-warranty-policy-clarification-P3S3MXAJE
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Dear Monoprice Community,
 

We'd like to address recent concerns raised by Louis Rossman in a YouTube video regarding our warranty policy and the "Warranty Void if Removed" sticker allegedly found on a monitor purchased from Monoprice.


Here's are the facts:

Monoprice DOES NOT void your warranty for any reason when products are used as intended.
We WILL replace any malfunctioning product during the warranty period, no questions asked.
Opening the product for troubleshooting or seeking local repair does NOT affect your warranty.
 

Regarding the sticker:

Monoprice DOES NOT intentionally include "Warranty Void if Removed" stickers on any of its products.
Removing such stickers has NO impact on your warranty in the USA due to the FTC Warranty Act.
 
We're committed to maintaining our reputation for having one of the best warranty programs in the business and to providing top-notch customer service and support. If you have any product issues within the warranty period, please contact us. Your warranty will be honored - NO QUESTIONS ASKED, regardless of what any sticker might say.
 
Thank you for choosing Monoprice.
 
Sincerely,
The Monoprice Team
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