Editing Talk:3CX

== Interesting Consumer Complaints ==
So while researching 3CX for a bit, I found one that had, along with some common other complaints, had some stuff I think deserves to be on this wiki page if they are true. This is partially a reminder for myself to research it, and partially an attempt to give future researchers a starting off point. I found them [https://www.trustpilot.com/review/3cx.com here].

The review says:

"I share the same views as a previous poster. Not only did they increase the price without any prior notice and done it multiple times in a relatively short timeframe, they also are messaging partners clients directly promoting their products without the clients ever consenting. In addition to that, V20 removed some features which V18 had and they refuse to acknowledge it. 3cx partners should begin to look elswhere since 3cx seems to go the atlassian way..."

Another interesting complaint (this one came before the other review; the other one just got my attention more) says:

"Herein, a factual detail of events without slander or expressing personal view. However, we finish with a recommendation should any potential reseller consider a partnership relationship with 3CX.

We signed up as a reseller with 3CX on 19th October 2021. We were enormously impressed with the features, facilities and price. Over the last four years, we have invested heavily into the product, focussing our attentions on the SMB market. Understandably, as costs to deliver, develop and maintain the platform, 3CX have increased their prices. Without exception, price increases over the years have exceeded inflation by some margin.

This year we came to renew a customer licence and was presented with a significant cost increase (18% above inflation CPI). We expressed concern to 3CX UK at this price increase - asking how we can justify the increase to our customers. As a direct result of writing the email expressing our concern, 3CX cancelled our partnership. The net result of this action has increased our cost of sale by 36.8%

We see other postings on Trustpilot delivering indisputable evidence, testifying to the fact 3CX are eliminating SMBs from their customer portfolio.

The 3CX partnership business model attracts resellers into a discount relationship resulting in an attractive, competitive arrangement to secure end users into the 3CX domain. Once a period of saturation (no new customer licences in a year), 3CX cancels the partnership giving them instant profit. It is enormously challenging to change a telephone system once set up, commissioned and implemented live - and they know it!

We finish with our recommendation. Should you consider becoming a 3CX partner, please be aware the company is at liberty to cancel their customer partnerships without reason in accordance with their T&Cs. Please proceed with your eyes wide open."

If you find any other notable complaints to research, put them here.

[[User:Lowspeedguy|Lowspeedguy]] ([[User talk:Lowspeedguy|talk]]) 02:15, 24 August 2025 (UTC)