Editing 3CX (section)

==Controversies==

====Customer and Partner Relations====
The company's CTO, Nick Galea, has been the subject of criticism from some 3CX users and partners for alleged heavy-handed moderation practices and perceived unprofessional conduct in public forums. Multiple users on Reddit have reported being banned from the official 3CX community forums for raising technical concerns or criticizing company policies.<sup>[[3CX#user-content-fn-3|3]][[3CX#user-content-fn-4|4]]</sup>

A recurring theme in these reports includes:

*'''Forum bans for dissenting feedback''': Users claimed Galea personally blocked access to forums or terminated partnerships following criticism.<sup>[[3CX#user-content-fn-4|4]]</sup>
*'''Removal of public complaints''': Several threads were deleted from Reddit and the 3CX community forums after users described negative experiences with Galea or 3CX leadership.<sup>[[3CX#user-content-fn-3|3]][[3CX#user-content-fn-5|5]]</sup>
*'''Alleged partner retaliation''': Some partners allege that their access to client accounts was revoked without prior warning.<sup>[[3CX#user-content-fn-6|6]]</sup>

====Supply Chain Incident Response====
In March 2023, 3CX was the victim of a high-profile supply chain attack, with desktop clients distributed via trojanized updates. During the incident, 3CX's CTO issued statements that were later scrutinized for tone. A now-deleted Reddit comment attributed to the CTO dismissed concerns by saying the issue was “not an exploit, it’s a feature,” which some MSPs interpreted as flippant.<sup>[[3CX#user-content-fn-7|7]]</sup>

In addition, 3CX faced backlash for requiring users to pay to open support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<sup>[[3CX#user-content-fn-1|1]]</sup>