Editing Lieferando (section)

===Shadow websites and possible consumer confusion===
Investigations by media outlets, including Bayerischer Rundfunk (BR), revealed that Lieferando creates “shadow websites” closely mimicking the look and name of partner restaurants’ official websites.<ref>Rebecca Ciesielski, Sammy Khamis und Johannes Lenz (Feburary 25, 2021). [https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html "Lieferandos Geschäft mit 'Schattenwebseiten'"] (in German). ''Bayerischer Rundfunk (BR)''. </ref> This may confuse consumers in several ways:
*'''Misleading search results''': When people search for a specific restaurant online, the Lieferando “shadow” site often appears at the top of search results due to paid ads and ranking strategies. This can lead customers to believe they are ordering directly from the restaurant.
*'''Hidden commissions''': Even if the restaurant itself handles the food delivery, a commission (often around 13%) is charged on orders placed through Lieferando. When Lieferando also delivers the food, this commission can rise to 30%. Critics argue this setup may indirectly inflate menu prices and fees for consumers.
*'''Less direct restaurant support''': Many customers order online to support local restaurants, but unknowingly funnel sales through Lieferando. Consumers wishing to maximize the restaurant’s revenue may not realize they are on a Lieferando-created webpage.