Editing Razer Pro Click and Pro Click Mini (section)

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and their computer mice is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |url-status=live |archive-url=https://web.archive.org/web/20250421162457/https://www.razer.com/synapse-4 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |url-status=live |archive-url=https://web.archive.org/web/20250421162254/https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |url-status=live |archive-url=https://web.archive.org/web/20250403044347/https://openrazer.github.io/ |archive-date=2025-04-03 |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |url-status=live |archive-url=https://web.archive.org/web/20250421163507/https://github.com/CalcProgrammer1/openrazer-win32 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firmware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use. 

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |url-status=live |archive-url=https://web.archive.org/web/20250421163840/https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |archive-date=2025-04-21 |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can temporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. The functionality of the RF dongle is not affected in any way by the bug. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |url-status=live |archive-url=https://web.archive.org/web/20250421164348/https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |archive-date=2025-04-21 |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |url-status=live |archive-url=https://web.archive.org/web/20250421164617/https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |url-status=live |archive-url=https://web.archive.org/web/20250421165003/https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |url-status=live |archive-url=https://web.archive.org/web/20250421165053/https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>