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====Supply Chain Incident Response==== In March 2023, 3CX was the victim of a high-profile supply chain attack, with desktop clients distributed via trojanized updates. During the incident, 3CX's CTO issued statements that were later scrutinized for tone. A now-deleted Reddit comment attributed to the CTO dismissed concerns by saying the issue was βnot an exploit, itβs a feature,β which some MSPs interpreted as flippant.<sup>[[3CX#user-content-fn-7|7]]</sup> In addition, 3CX faced backlash for requiring users to pay to open support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<sup>[[3CX#user-content-fn-1|1]]</sup>
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