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== Why Customize Your Phone System? ==

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=== CallerID hacks to make calls go faster ===

One of the fun things you can do with this setup is integrate it with your customer relationship management software like I did with repairshopr. So, instead of the usual caller ID, you can have the status of a customer’s ticket show up. Back when I was the only one doing repairs at my store, this was a lifesaver. Most calls were simple status checks, and I could handle them while soldering, thanks to a Bluetooth headset.

* '''Caller ID Customization''': Instead of just a name, I saw ticket status in the caller ID too!
* '''Efficiency''': I could handle calls without stopping my work!
* '''Customer Satisfaction''': Instant info made customers feel like you know them better than they know themselves.

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=== Automatically send mean customers to an extension where Allison Smith tells them to go fuck themselves :D ===

Rossmann Repair has never made use of this feature.

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=== Make telemarketers miserable by installing a program that messes with them: Lenny ===

The customization possibilities are endless, and that’s what makes this so much fun. Now, let’s get into how to build your own system.

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