Editing Redbox (section)

==Incidents==

===Removal of purchased content ''(2024)''===
{{Main|Redbox revokes access to all digitally purchased movies and shows}}
RedBox found itself bankrupt, largely due to mismanagement from executives and shut down all of its services.<ref>{{Cite web|url=https://www.theverge.com/2024/6/21/24183454/redbox-universal-missed-payment-17-million|title=Redbox missed a multimillion-dollar payment it couldn’t afford to miss|first=Janko|last=Roettgers|work=The Verge|date=2024-06-21|access-date=2025-04-10|archive-url=https://web.archive.org/web/20250404122125/https://www.theverge.com/2024/6/21/24183454/redbox-universal-missed-payment-17-million|archive-date=2025-04-04|url-status=live}}</ref> This would not just include the RedBox kiosks, but also their streaming platform.
[[File:Screenshot 2025-01-17 164008.png|thumb|A Roku user who claimed they lost $10,000 worth of content on RedBox.]]
From the shutdown, all users who had purchased content could not download or view any content, including one Roku user who claims that they lost approximately $10,000 of media.<ref>{{Cite web|url=https://community.roku.com/t5/Channels-viewing/Redbox-bankrupt-app-shows-nothing/m-p/980612/highlight/true#M169649|title=Re: Redbox bankrupt... app shows nothing |author=DSHouston07|work=Roku Community|date=2024-07-06|access-date=2025-04-10|archive-url=https://web.archive.org/web/20250126183301/https://community.roku.com/t5/Channels-viewing/Redbox-bankrupt-app-shows-nothing/m-p/980612/highlight/true#M169649|archive-date=2025-01-26|url-status=live}}</ref> RedBox did not redefine terms such as “own” or “purchase” in their terms of service like Sony. RedBox only limits in their terms of service how many devices purchased content can be downloaded to.

====Broader implications====
Since this content was purchased digitally and nothing is guaranteed through physical ownership, companies are able to revoke, or suddenly fail to provide legitimately purchased content.<ref>{{Cite web|url=https://www.redbox.com/transactionterms|title=Transaction Terms and Conditions|date=2021-10-20|archive-url=https://web.archive.org/web/20240927064054/https://www.redbox.com/transactionterms|archive-date=2024-09-27|url-status=dead}}</ref> Any consumer who bought content on RedBox, using legitimate avenues to view the content, are ultimately punished for viewing content the right way, which incentivizes illegal means of viewing content.

This issue is not limited to Redbox: a similar result may occur with any digital-media company that either goes bankrupt or does not honor terms such as “purchase” or “own”. Every large company that provides digital content engages, or has the capacity to engage, in revoking purchased content, which either were or were not defined in the [[terms of service]].