Tesvor x500

Tesvor x500

Basic Information
Release Year
Product Type	vacuum robot
In Production	Yes
Official Website

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Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the Tesvor x500 category.

incident one (date)

Main article: link to the main article

The vacuum robots cannot be set up through the app or connect to the app anymore. Feature such as room mapping only work through the app, so that feature cannot be used anymore. The only way to use the robot is through offline control. The vacuum robot is still sold on Amazon in Germany.

Reddit users have noticed the same problem and found that the only workarounds is through creating an account in China.

Reddit users have stated that when confronted with the issue, Tesvor support claims that the issue is a broken Wi-Fi module, though some users have pointed out that their vacuum robot shows up as connector to their home network.

https://www.reddit.com/r/RobotVacuums/comments/18palez/any_tesvor_owners_with_wifi_issues_recently/

Example incident two (date)

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See also

Link to relevant theme articles or companies with similar incidents.

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