Sky Q and Sky Stream

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Sky UK Limited provides live TV in the UK.

Sky has a set top box called Sky Q. You dont own the device but rent it from them and once you terminate the service - they send packaging and you have to return it and hope its not damaged.

Sky contracts - they trap you in 2 year contracts, you cant leave and they increase the prices every April. They wont tell you what the increase will be at the start of the contract and you're stuck.

The way they bundle their packs - you need to have sky ultimate to add on sky sports ( can't have a basic plan)

They give new users a better deal, despite them claiming you're a valued customer. And if you change to a streaming box as its cheaper I need to pay 40 pounds extra which a new user doesn't.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the Sky Q and Sky Stream category.

• Example incident one (date): Short summary of the incident (could be the same as the summary preceding the article).
• Example incident two (date):

Incidents affecting the entire product line can be found in the product line article: Product line article, or company article if there is no product line

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See also

Link to relevant theme articles or products with similar incidents.

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