Brilliant: Difference between revisions
Image caption |
NoGoodDeed (talk | contribs) →Automatic renewal: Replace 'on automatically' with 'for automatic' |
||
| (3 intermediate revisions by 3 users not shown) | |||
| Line 17: | Line 17: | ||
[[File:Brilliant_content_team.png|thumb|Courses on Brilliant are made by an anonymous “content team”.]] | [[File:Brilliant_content_team.png|thumb|Courses on Brilliant are made by an anonymous “content team”.]] | ||
Brilliant functions similarly to mathematics textbook, but with buttons to click through to get to the next paragraph, and quizzes between paragraphs. Some of the illustrations have interactivity, in a lot of cases a slider that can be dragged around. These interactive elements make Brilliant appear to offer more than a traditional textbook. | Brilliant functions similarly to a mathematics textbook, but with buttons to click through to get to the next paragraph, and quizzes between paragraphs. Some of the illustrations have interactivity, in a lot of cases a slider that can be dragged around. These interactive elements make Brilliant appear to offer more than a traditional textbook. | ||
[[File:Brilliant_slider.png|thumb|The slider in the picture seems to provide no real challenge in solving it, merely needing to be displaced to solve the puzzle. ]] | [[File:Brilliant_slider.png|thumb|The slider in the picture seems to provide no real challenge in solving it, merely needing to be displaced to solve the puzzle. ]] | ||
| Line 36: | Line 36: | ||
Brilliant automatically renews user subscriptions without active user acceptance. Thus, customers who have lost interest in the service and have otherwise forgotten about it may be caught by surprise when they receive a charge at the start of a new subscription cycle. The annual subscription cycle also tacitly assumes that users want to use the service uninterrupted for a full year, which ignores use-cases where customers may want only to study at a particular time of the year. | Brilliant automatically renews user subscriptions without active user acceptance. Thus, customers who have lost interest in the service and have otherwise forgotten about it may be caught by surprise when they receive a charge at the start of a new subscription cycle. The annual subscription cycle also tacitly assumes that users want to use the service uninterrupted for a full year, which ignores use-cases where customers may want only to study at a particular time of the year. | ||
When Brilliant lowers its prices, existing customers will still be charged the previous higher prices on renewal, though they are protected from price increases by the same policy:<blockquote>User's subscription to the Service will continue indefinitely until cancelled by User (via the cancellation mechanisms provided on the Site). After User's initial subscription period, and again after any subsequent subscription period, User's subscription will automatically continue for an additional equivalent period, at the price User agreed to when subscribing.</blockquote>By using the service, the user is automatically opted in to the automatic renewal, and there is no option to not agree to it:<blockquote>User agrees that User's account will be subject to this automatic renewal feature.</blockquote>Subscription itself authorizes Brilliant to periodically charge customers' credit cards | When Brilliant lowers its prices, existing customers will still be charged the previous higher prices on renewal, though they are protected from price increases by the same policy:<blockquote>User's subscription to the Service will continue indefinitely until cancelled by User (via the cancellation mechanisms provided on the Site). After User's initial subscription period, and again after any subsequent subscription period, User's subscription will automatically continue for an additional equivalent period, at the price User agreed to when subscribing.</blockquote>By using the service, the user is automatically opted in to the automatic renewal, and there is no option to not agree to it:<blockquote>User agrees that User's account will be subject to this automatic renewal feature.</blockquote>Subscription itself authorizes Brilliant to periodically charge customers' credit cards for automatic renewal, again including undisclosed additional taxes:<blockquote>By subscribing, User authorizes Brilliant to charge User's credit card, debit card or other payment method at such time and again at the beginning of any subsequent subscription period, including any sales or similar taxes imposed on User's subscription payments.</blockquote> | ||
===Refunds=== | ===Refunds=== | ||
| Line 42: | Line 42: | ||
===Promotions=== | ===Promotions=== | ||
The seven-day free trial is a [[Click-to-cancel#Free-to-pay|free-to-pay]] scheme: a one-year paid subscription with a seven-day cancellation period:<blockquote>Brilliant may offer promotions, such as free trials, discounts, or other special offers, to users from time to time (collectively, “Promotions”). Promotions may be subject to specific terms, including a defined period during which the Promotion must be redeemed and utilized (each, a “Promotion Period”). Unless otherwise stated, any use of a Promotion will automatically convert into a paid subscription for the Services upon the expiration of the Promotional Period. Users are responsible for canceling their subscription before the end of the Promotional Period to avoid incurring any charges (or, in the case of a discount Promotion, to avoid additional charges). Failure to cancel within the Promotional Period will result in the applicable subscription fee being charged to the payment method provided at the time of sign-up or as updated by User.</blockquote> | The seven-day free trial is a [[Click-to-cancel#Free-to-pay|free-to-pay]] scheme: a one-year paid subscription with a seven-day cancellation period:<blockquote>Brilliant may offer promotions, such as free trials, discounts, or other special offers, to users from time to time (collectively, “Promotions”). Promotions may be subject to specific terms, including a defined period during which the Promotion must be redeemed and utilized (each, a “Promotion Period”). Unless otherwise stated, any use of a Promotion will automatically convert into a paid subscription for the Services upon the expiration of the Promotional Period. Users are responsible for canceling their subscription before the end of the Promotional Period to avoid incurring any charges (or, in the case of a discount Promotion, to avoid additional charges). Failure to cancel within the Promotional Period will result in the applicable subscription fee being charged to the payment method provided at the time of sign-up or as updated by User.</blockquote>In a CNET survey about the use of subscription services, “A total of 48% of respondents said they had signed up for a free trial of a paid subscription and then forgot to cancel it.”<ref>[['Subscription Creep' Is Real. Consumers Are Paying Over $1,000 Each Year, CNET Survey Finds]]</ref> | ||
===Site content=== | ===Site content=== | ||
| Line 54: | Line 54: | ||
==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Brilliant]] | |||