Commonwealth Bank collection of Biometric Data: Difference between revisions
new article about how the Commonwealth back have build a new biometric data collection tool. with no opt out |
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In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones. | In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones. | ||
==Background== | ==Background== | ||
The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity). | The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).<ref>2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy</ref> | ||
The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised | The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools. | ||
Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option. | Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option. | ||
== Commonwealth Bank's response == | ==Commonwealth Bank's response== | ||
The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules). | The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules). | ||
In each instance customers are advised to utilise alternative forms of access to | In each instance customers are advised to utilise alternative forms of access to their accounts, such as phone or attendance at a physical branch. | ||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
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The "Incidents" category is not needed.}} | The "Incidents" category is not needed.}} | ||
[[Category:Commonwealth Bank]] | |||
[[Category:Data collection]] | |||
Latest revision as of 20:01, 11 March 2025
In 2024 the Commonwealth Bank made a policy change to collect and use biometric data from users PCs and Smartphones.
Background[edit | edit source]
The Commonwealth Bank expanded on their measures to secure accounts from scams and fraud by announcing CommBank Safe. Part of these measures included the collection of biometric (such as fingerprints and facial features_ and behavioural profile information (such as your keystroke typing patterns or scrolling or swiping activity).[1]
The Commonwealth Bank provided no 'sandbox' around securing this information and it can be utilised for anything in their privacy policy including, being shared with third parties or used to train their own AI tools.
Users are unable to opt out of this data collection and provided with a splash page when they log in with only an 'accept the new terms' option.
Commonwealth Bank's response[edit | edit source]
The Australian Financial Complaints Authority has received many complaints in relation to this new practice however is unable to investigate, as in each instance the Commonwealth Bank advise that this is 'company policy' and outside of the AFCA's jurisdiction (C2.2.2 (c) of the AFCA rules).
In each instance customers are advised to utilise alternative forms of access to their accounts, such as phone or attendance at a physical branch.
References[edit | edit source]
- ↑ 2. Collection, use and sharing - Commonwealth Bank Group Privacy Statement - https://www.commbank.com.au/support/privacy.html?ei=CB-footer_privacy