Coffee Meets Bagel

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Coffee Meets Bagel

Basic information
Founded	2012
Type	Private
Industry	Online dating
Official website	https://coffeemeetsbagel.com/

Coffee Meets Bagel is a dating and social-networking service based in the United States, founded in 2012 by three sisters.

Consumer impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Anti-consumer practices

Refund process

The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland, and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the terms of service (TOS). Customers in other states are not eligible for refund. The process for cancellation regardless of region includes either going through the subscription provider (Apple) or mailing a signed notice to the company's PO box. California and Ohio users are given the option to open a ticket through an online portal.

• 
  Portion of section 20 of Coffee Meets Bagel TOS, cancellation process
• 
  Portion of section 8 of Coffee Meets Bagel TOS, general cancellation policy
• 
  Portion of section 8 of Coffee Meets Bagel TOS, cancellation policy in EU and specific regions

Forced arbitration

Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation. In particular, the terms of service prohibit customers' from participation in any kind of class action and limits claims to the customers' individual capacity. In addition, prior to any action, the terms of service stipulate that a "pre-demand notice" be physically mailed to Coffee Meets Bagel offices that has to meet certain criteria.

• 
  Portion of section 19 of Coffee Meets Bagel TOS, class action waiver
• 
  Portion of section 19 of Coffee Meets Bagel TOS, pre-demand notice

The forced-arbitration clause was added in March 2024, shortly after Coffee Meets Bagel changed how its premium subscription worked (in December 2023) and denied refund requests to users who were past their refund period.^{[citation needed]}