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Cricut: Difference between revisions

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'''[[wikipedia:Cricut|Cricut, Inc.]]''' is an American brand of cutting plotters, or motorised cutting machines, designed for home crafters. The machines are used for cutting paper, felt, and vinyl<ref>[https://www.nytimes.com/2009/12/03/technology/personaltech/03CRAFTS.html?_r=0 Digital Cutting Machines Alter the World of Crafts] - The New York Times</ref> plus materials such as fabric, leather, matboard, and wood. Cricut is headquartered in South Jordan, Utah.<ref>[https://investor.cricut.com/shareholder-resources/faqs#:~:text=When%20was%20Cricut%20founded%3F,its%20name%20to%20Cricut%2C%20Inc. FAQs] | Cricut, Inc.</ref>
'''[[wikipedia:Cricut|Cricut, Inc.]]''' is an American brand of cutting plotters, or motorised cutting machines, designed for home crafters. The machines are used for cutting paper, felt, and vinyl<ref>[https://www.nytimes.com/2009/12/03/technology/personaltech/03CRAFTS.html?_r=0 Digital Cutting Machines Alter the World of Crafts] - The New York Times</ref> plus materials such as fabric, leather, matboard, and wood. Cricut is headquartered in South Jordan, Utah.<ref>[https://investor.cricut.com/shareholder-resources/faqs#:~:text=When%20was%20Cricut%20founded%3F,its%20name%20to%20Cricut%2C%20Inc. FAQs] | Cricut, Inc.</ref>


== Consumer impact summary ==
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
* User Freedom
* User Privacy
* Business Model
* Market Control}}


==Controversies==
==Controversies==
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===Replacement warranty policy===
===Replacement warranty policy===
In 2023, YouTuber Buy it Fix it bought a second hand Cricut Maker 3, which was still under warranty, and alleged Cricut had failed to offer an option to repair the product. They instead offered to furnish a new device and instructed the consumer to dispose of the nonfunctioning device. Buy it Fix it further alleges Cricut bans the serial numbers of the devices due to be disposed, making them impossible to use with their proprietary software, effectively ruining any chance of repairing the device in the future.<ref name=":0">[https://www.youtube.com/watch?v=2mKlYF1TCKs Faulty Cricut Maker 3 - Trying To Repair...] - YouTube</ref>
<blockquote>Further Reading: [[Cricut Replacement Warranty Policy]]</blockquote>In 2023, YouTuber Buy it Fix it bought a second hand Cricut Maker 3, which was still under warranty, and alleged Cricut had failed to offer an option to repair the product. They instead offered to furnish a new device and instructed the consumer to dispose of the nonfunctioning device. Buy it Fix it further alleges Cricut bans the serial numbers of the devices due to be disposed, making them impossible to use with their proprietary software, effectively ruining any chance of repairing the device in the future.<ref name=":0">[https://www.youtube.com/watch?v=2mKlYF1TCKs Faulty Cricut Maker 3 - Trying To Repair...] - YouTube</ref>


===Inability to use device offline===
===Inability to use device offline===
<ref name=":0" />
<ref name=":0" />
== Products ==
{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
* [[Example product line one]] (release date): Short summary of the product's incidents.
* [[Example product line two]] (release date):}}


==See also==
==See also==

Latest revision as of 10:45, 15 March 2025

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Cricut
Basic information
Founded 1969
Type Public
Industry Consumer electronics
Official website https://cricut.com/

Cricut, Inc. is an American brand of cutting plotters, or motorised cutting machines, designed for home crafters. The machines are used for cutting paper, felt, and vinyl[1] plus materials such as fabric, leather, matboard, and wood. Cricut is headquartered in South Jordan, Utah.[2]

Consumer impact summary[edit | edit source]

Overview of concerns that arise from the company's conduct regarding (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Controversies[edit | edit source]

Attempted move to subscription model[edit | edit source]

In 2020 Cricut tried to change their Terms of Service (TOS) so that the machine that was already purchased would now require a subscription if a consumer used it more then 20 times in a month. The backlash was significant enough that they went back on this change, striking through the statement on their website [3][4]

Replacement warranty policy[edit | edit source]

Further Reading: Cricut Replacement Warranty Policy

In 2023, YouTuber Buy it Fix it bought a second hand Cricut Maker 3, which was still under warranty, and alleged Cricut had failed to offer an option to repair the product. They instead offered to furnish a new device and instructed the consumer to dispose of the nonfunctioning device. Buy it Fix it further alleges Cricut bans the serial numbers of the devices due to be disposed, making them impossible to use with their proprietary software, effectively ruining any chance of repairing the device in the future.[5]

Inability to use device offline[edit | edit source]

[5]

Products[edit | edit source]

This is a list of the company's product lines with articles on this wiki.


Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

See also[edit | edit source]

References[edit | edit source]