Fiio: Difference between revisions
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{{InfoboxCompany | {{InfoboxCompany | ||
| Name = Fiio | | Name = Fiio | ||
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'''FiiO Electronics Technology Company, Ltd.''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO</ref> Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction</ref> FiiO owns a subsidiary Jade Audio, which also | '''[[wikipedia:Fiio|FiiO Electronics Technology Company, Ltd.]]''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO</ref> Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction</ref> FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment. | ||
== Anti-consumer practices == | |||
=== Poor warranty standards === | |||
Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. [https://trstp.lt/M-g6gOirA- Comment from a customer] | |||
In their [https://fiio.com/newsinfo/43924.html local warranty terms], they seem to dismiss accountability, instead directing their customers to subpar, unreliable local support and service that is approved by the company. In direct quotes regarding if a customer wishes for manufacturer service to China they state "such shipping often exceeds even the cost of repairing a FiiO out of warranty" | |||
There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country. | |||
===Here a reply previous to the following | ===Here is a reply previous to the following=== | ||
"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase. | "Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase. | ||
[[File:Screenshot 20250129.jpg|thumb]] | [[File:Screenshot 20250129.jpg|thumb]] | ||
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[[File:Image.png|thumb]] | [[File:Image.png|thumb]] | ||
===''' | ==='''Below is a response directly accusing the customer of wrongdoing'''=== | ||
"Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period. | "Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period. | ||
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<references /> | <references /> | ||
[[Category:Anti-Consumer Practices]] | [[Category:Anti-Consumer Practices]] | ||
[[Category: | [[Category:Fiio]] | ||