Nixplay: Difference between revisions
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{{InfoboxCompany | {{InfoboxCompany | ||
| Name = {{PAGENAME}} | | Name = {{PAGENAME}} | ||
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| Industry = Digital picture frame | | Industry = Digital picture frame | ||
| Official Website = https://www.nixplay.com/ | | Official Website = https://www.nixplay.com/ | ||
| Logo = Nixplay. | | Logo = Nixplay Logo.png | ||
}} | }} | ||
In 2025, Nixplay customers lost access to features of their digital picture frame that were advertised as unlimited upon purchase<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref> | '''Nixplay''' is a digital picture frame brand founded in 2017 by Mark Palfreeman.<ref>{{Cite web|url=https://www.nixplay.com/pages/about-us|title=What Is Nixplay?|work=Nixplay|access-date=2025-03-21|archive-url=https://web.archive.org/web/20241210222455/https://www.nixplay.com/pages/about-us|archive-date=2024-12-10|url-status=live}}</ref> | ||
In 2025, Nixplay customers lost access to features of their digital picture frame that were advertised as unlimited upon purchase.<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref> This type of [[Post-purchase EULA modification]] is a form of [[:Category:Feature Ransom|feature ransom]] where Nixplay retains control over their devices post-sale, rather than the customer. | |||
==The Nixplay picture frame== | ==The Nixplay picture frame== | ||
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Frames cannot be used offline or without cloud registration. There is no option for customers to self-host their media or access full functionality outside Nixplay's ecosystem. The company also removed previously included lifetime warranty coverage, converting it into a paid yearly add-on.<ref>{{Cite web|url=https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships|title=What's Included in the New Nixplay Memberships?|access-date=2025-03-21}}</ref> | Frames cannot be used offline or without cloud registration. There is no option for customers to self-host their media or access full functionality outside Nixplay's ecosystem. The company also removed previously included lifetime warranty coverage, converting it into a paid yearly add-on.<ref>{{Cite web|url=https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships|title=What's Included in the New Nixplay Memberships?|access-date=2025-03-21}}</ref> | ||
==Nixplay Terms of Service | ==Nixplay Terms of Service change (March 2025)== | ||
===Email to customers announcing new terms=== | ===Email to customers announcing new terms=== | ||
As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1" | As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1" />{{Quote| | ||
Dear [CUSTOMER], | Dear [CUSTOMER], | ||
We're writing to inform you of updates to Nixplay's [[Terms of Service]], effective '''April 21st, 2025'''. These updates reflect important changes to our services and provide more clarity on our offerings. | We're writing to inform you of updates to Nixplay's [[Terms of Service]], effective '''April 21st, 2025'''. These updates reflect important changes to our services and provide more clarity on our offerings. | ||
=== Summary of | === Summary of key changes === | ||
==== Subscription | ==== Subscription plans ==== | ||
Rising storage, bandwidth costs, and compliance requirements have made it challenging to sustain our platform under the existing pricing model. To ensure continued innovation and value, we've updated our subscription plans: | Rising storage, bandwidth costs, and compliance requirements have made it challenging to sustain our platform under the existing pricing model. To ensure continued innovation and value, we've updated our subscription plans: | ||
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* '''Nixplay Plus ($39.99 / year)*''': Lifetime warranty will no longer be included by default, reducing costs significantly. Subscribers who want a lifetime warranty can purchase it as an add-on. The combined cost will not exceed the current Nixplay Plus pricing. | * '''Nixplay Plus ($39.99 / year)*''': Lifetime warranty will no longer be included by default, reducing costs significantly. Subscribers who want a lifetime warranty can purchase it as an add-on. The combined cost will not exceed the current Nixplay Plus pricing. | ||
==== Content | ==== Content limits ==== | ||
While content limits have always existed, enforcement was previously relaxed. Starting April 21st, 2025: | While content limits have always existed, enforcement was previously relaxed. Starting April 21st, 2025: | ||
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* '''No Deletion''': We will not remove or delete your content—it remains secure and accessible. | * '''No Deletion''': We will not remove or delete your content—it remains secure and accessible. | ||
==== Extended | ==== Extended warranty ==== | ||
To reduce costs for all users, extended warranty coverage has been removed as a standard Nixplay Plus feature. However, it remains available as an add-on with defined eligibility terms: | To reduce costs for all users, extended warranty coverage has been removed as a standard Nixplay Plus feature. However, it remains available as an add-on with defined eligibility terms: | ||
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===What was disabled=== | ===What was disabled=== | ||
*Google Photos integration was disabled unless users upgraded to a paid plan. | *Google Photos and Dropbox integration was disabled unless users upgraded to a paid plan. | ||
*Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos. | *Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos. | ||
*Whatever customers had above the quota was locked and couldn't be accessed. | *Whatever customers had above the quota was locked and couldn't be accessed. | ||
*Lifetime warranty previously included in Nixplay Plus was removed &converted to a $14.99/year add-on<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref>. | *Lifetime warranty previously included in Nixplay Plus was removed &converted to a $14.99/year add-on<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref>. | ||
These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref>{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref> | These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref name=":1">{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref> | ||
==False | ==False advertising on Amazon== | ||
[[File:Nixplay false advertising- sells "unlimited" after creating limits.png|alt=Nixplay advertising picture frame with "unlimited" storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time|thumb|Nixplay advertising picture frame with '''"unlimited"''' storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time<ref>[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref> ]] | [[File:Nixplay false advertising- sells "unlimited" after creating limits.png|alt=Nixplay advertising picture frame with "unlimited" storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time|thumb|Nixplay advertising picture frame with '''"unlimited"''' storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time<ref>[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref> ]] | ||
As of March 21st, 2025, one | As of March 21st, 2025, one week after Nixplay changed their TOS, their products are still for sale on Amazon being advertised with ''"unlimited"'' storage.<ref name=":0">[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref><ref name=":1" /> | ||
A Reddit post documenting the change received over 2,000 upvotes, with hundreds of users expressing frustration over the bait-and-switch nature of the update.<ref>{{Cite web|url=https://old.reddit.com/r/assholedesign/comments/1jeso4h/my_digital_frame_just_removed_the_ability_to/|title=My digital frame just removed the ability to connect to Google Photos|work=Reddit|access-date=2025-03-21}}</ref> UK customers filed formal complaints, citing violations of the Consumer Rights Act 2015 for altering a key advertised product feature post-sale.<ref>{{Cite web|url=https://old.reddit.com/r/nixplay/comments/1je3b6b/uk_legal_notice_for_nixplay/|title=UK Legal Notice for Nixplay|work=Reddit|access-date=2025-03-21}}</ref> | A Reddit post documenting the change received over 2,000 upvotes, with hundreds of users expressing frustration over the bait-and-switch nature of the update.<ref>{{Cite web|url=https://old.reddit.com/r/assholedesign/comments/1jeso4h/my_digital_frame_just_removed_the_ability_to/|title=My digital frame just removed the ability to connect to Google Photos|work=Reddit|access-date=2025-03-21}}</ref> UK customers filed formal complaints, citing violations of the Consumer Rights Act 2015 for altering a key advertised product feature post-sale.<ref>{{Cite web|url=https://old.reddit.com/r/nixplay/comments/1je3b6b/uk_legal_notice_for_nixplay/|title=UK Legal Notice for Nixplay|work=Reddit|access-date=2025-03-21}}</ref> | ||
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==References== | ==References== | ||
{{Reflist}} | {{Reflist}} | ||
[[Category:Nixplay]] | |||