Samsung SmartCam: Difference between revisions

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Samsung stopped selling them and now they appear to be under the wisenet brand. The firmware is built in such a way that blocks users registering the camera on their application if the server is not sending the confirmation to the app.

The initial procedure to set up an account asked users to install an internet explorer plugin that was working only for versions less than 10~~???~~. That option would still allow customers to use their cameras by using a virtual machine with an old Windows OS.

The initial procedure to set up an account asked users to install an internet explorer plugin that was working only for versions less than 10. That option would still allow customers to use their cameras by using a virtual machine with an old Windows OS.

Late 2024 the android application posted a new message stating that from 1 of January 2025 some models will no longer be supported "due to compatibility issues. We apologize for any inconvenience"

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[[File:Samsung smartcam error.png|thumb]]

=== Incident ===

===Incident===

The first incident clients experienced was about the web application plugin built only for Internet Explorer and that it did not receive any updates or fixes.

Samsung forum for dropping support for accessing the camera from web browser https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Security-camera-not-working-on-Edge/td-p/2535288

=== Incident ===

===Incident===

The second major change on their android mobile app was dropping support for live view from the camera if the phone was not connected to the same network as the camera. This was still allowing customers to liveview the recordings from the camera using VPN.

Samsung forum customers complaining about losing their access to their home security system. https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Viewing-software-for-SNH-V6410PN-smartcam-app-no-longer/td-p/2925583/page/5

=== Incident ===

===Incident===

The third change was the announcement where they will simply drop support for some old models of the cameras.

@@ Line 11: / Line 11: @@
 Samsung stopped selling them and now they appear to be under the wisenet brand. The firmware is built in such a way that blocks users registering the camera on their application if the server is not sending the confirmation to the app.
-The initial procedure to set up an account asked users to install an internet explorer plugin that was working only for versions less than 10???. That option would still allow customers to use their cameras by using a virtual machine with an old Windows OS.
+The initial procedure to set up an account asked users to install an internet explorer plugin that was working only for versions less than 10. That option would still allow customers to use their cameras by using a virtual machine with an old Windows OS.
 Late 2024 the android application posted a new message stating that from 1 of January 2025 some models will no longer be supported "due to compatibility issues. We apologize for any inconvenience"
@@ Line 28: / Line 28: @@
 [[File:Samsung smartcam error.png|thumb]]
-=== Incident ===
+===Incident===
 The first incident clients experienced was about the web application plugin built only for Internet Explorer and that it did not receive any updates or fixes.
 Samsung forum for dropping support for accessing the camera from web browser https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Security-camera-not-working-on-Edge/td-p/2535288
-=== Incident ===
+===Incident===
 The second major change on their android mobile app was dropping support for live view from the camera if the phone was not connected to the same network as the camera. This was still allowing customers to liveview the recordings from the camera using VPN.
 Samsung forum customers complaining about losing their access to their home security system. https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Viewing-software-for-SNH-V6410PN-smartcam-app-no-longer/td-p/2925583/page/5
-=== Incident ===
+===Incident===
 The third change was the announcement where they will simply drop support for some old models of the cameras.