Nixplay: Difference between revisions

{{InfoboxCompany

| Name = {{PAGENAME}}

| Industry = Digital picture frame

| Official Website = https://www.nixplay.com/

}}

==The Nixplay picture frame==

Frames cannot be used offline or without cloud registration. There is no option for customers to self-host their media or access full functionality outside Nixplay's ecosystem. The company also removed previously included lifetime warranty coverage, converting it into a paid yearly add-on.<ref>{{Cite web|url=https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships|title=What's Included in the New Nixplay Memberships?|access-date=2025-03-21}}</ref>

Dear [CUSTOMER],

We're writing to inform you of updates to Nixplay's [[Terms of Service]], effective '''April 21st, 2025'''. These updates reflect important changes to our services and provide more clarity on our offerings.

Rising storage, bandwidth costs, and compliance requirements have made it challenging to sustain our platform under the existing pricing model. To ensure continued innovation and value, we've updated our subscription plans:

* '''Nixplay Plus ($39.99 / year)*''': Lifetime warranty will no longer be included by default, reducing costs significantly. Subscribers who want a lifetime warranty can purchase it as an add-on. The combined cost will not exceed the current Nixplay Plus pricing.

While content limits have always existed, enforcement was previously relaxed. Starting April 21st, 2025:

* '''No Deletion''': We will not remove or delete your content—it remains secure and accessible.

To reduce costs for all users, extended warranty coverage has been removed as a standard Nixplay Plus feature. However, it remains available as an add-on with defined eligibility terms:

}}

*Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos.

*Whatever customers had above the quota was locked and couldn't be accessed.

*Lifetime warranty previously included in Nixplay Plus was removed &converted to a $14.99/year add-on<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref>.

[[File:Nixplay false advertising- sells "unlimited" after creating limits.png|alt=Nixplay advertising picture frame with "unlimited" storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time|thumb|Nixplay advertising picture frame with '''"unlimited"''' storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time<ref>[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref> ]]

A Reddit post documenting the change received over 2,000 upvotes, with hundreds of users expressing frustration over the bait-and-switch nature of the update.<ref>{{Cite web|url=https://old.reddit.com/r/assholedesign/comments/1jeso4h/my_digital_frame_just_removed_the_ability_to/|title=My digital frame just removed the ability to connect to Google Photos|work=Reddit|access-date=2025-03-21}}</ref> UK customers filed formal complaints, citing violations of the Consumer Rights Act 2015 for altering a key advertised product feature post-sale.<ref>{{Cite web|url=https://old.reddit.com/r/nixplay/comments/1je3b6b/uk_legal_notice_for_nixplay/|title=UK Legal Notice for Nixplay|work=Reddit|access-date=2025-03-21}}</ref>

*W10G<ref name="products" />

*W08G<ref name="products" />

==References==

{{Reflist}}