Nixplay: Difference between revisions
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| Industry = Digital picture frame | | Industry = Digital picture frame | ||
| Official Website = https://www.nixplay.com/ | | Official Website = https://www.nixplay.com/ | ||
| Logo = Nixplay. | | Logo = Nixplay Logo.png | ||
}} | }} | ||
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===Email to customers announcing new terms=== | ===Email to customers announcing new terms=== | ||
As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1" | As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1" />{{Quote| | ||
Dear [CUSTOMER], | Dear [CUSTOMER], | ||
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===What was disabled=== | ===What was disabled=== | ||
*Google Photos integration was disabled unless users upgraded to a paid plan. | *Google Photos and Dropbox integration was disabled unless users upgraded to a paid plan. | ||
*Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos. | *Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos. | ||
*Whatever customers had above the quota was locked and couldn't be accessed. | *Whatever customers had above the quota was locked and couldn't be accessed. | ||
*Lifetime warranty previously included in Nixplay Plus was removed &converted to a $14.99/year add-on<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref>. | *Lifetime warranty previously included in Nixplay Plus was removed &converted to a $14.99/year add-on<ref>https://www.nixplay.com/blogs/faq/whats-included-in-the-new-nixplay-memberships</ref>. | ||
These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref>{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref> | These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref name=":1">{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref> | ||
==False advertising on Amazon== | ==False advertising on Amazon== | ||
| Line 102: | Line 102: | ||
*W10G<ref name="products" /> | *W10G<ref name="products" /> | ||
*W08G<ref name="products" /> | *W08G<ref name="products" /> | ||
==Social & Consumer Backlash== | |||
The community of Nixplay users has tried to fight back against Nixplay's bait-and-switch by filing complaints with the Better Business Bureau (BBB), Attorneys General, Federal Trade Commission (FTC), TrustPilot, etc. | |||
*NixplaySucks subreddit (not related to NixplaySucks website) | |||
**https://www.reddit.com/r/NixplaySucks/ | |||
*Trustpilot | |||
**https://www.trustpilot.com/review/nixplay.com | |||
*NixplaySucks Website | |||
**https://nixplaysucks.com/ | |||
Sources: | |||
*https://www.reddit.com/r/NixplaySucks/ | |||
*https://www.trustpilot.com/review/nixplay.com | |||
*https://nixplaysucks.com/ | |||
==Lawsuits & Legal Matters== | |||
Note: Summarized by ChatGPT. | |||
Source: https://edgelitigation.com/wp-content/uploads/Koeller-v.-Nixplay-Complaint.pdf | |||
===Koeller v. Nixplay, Inc. – Lawsuit Summary (Filed April 22, 2025)=== | |||
'''Overview''' | |||
This class-action lawsuit alleges that Nixplay engaged in bait-and-switch tactics by advertising its digital photo frames as including '''lifetime features''' like: | |||
*'''Unlimited photo storage''' | |||
*'''5 GB video storage''' | |||
*'''Google Photos and Dropbox integration''' | |||
*All '''with “no subscription necessary”''' | |||
Plaintiffs claim these features were promised at purchase and upheld for several years—until March 2025. | |||
'''What Changed''' | |||
Nixplay announced the retirement of the free "Standard" plan and migration of users to a crippled "Basic" plan: | |||
*Photo storage cut to '''0.5 GB''' | |||
*Video storage cut to '''0.5 GB''' | |||
*Google Photos/Dropbox integration removed | |||
*Content exceeding limits became '''locked and inaccessible''' unless users subscribed | |||
'''Legal Claims''' | |||
The plaintiffs (Kate & Jeff Koeller and Matt Davidson) allege Nixplay: | |||
*Violated '''California's Consumer Legal Remedies Act''' | |||
*Engaged in '''false advertising''' | |||
*Committed '''unfair competition''' | |||
*'''Broke its contracts''' with users | |||
'''What They’re Asking For''' | |||
*An injunction forcing Nixplay to: | |||
**'''Unlock user content''' | |||
**'''Restore promised features''' | |||
**'''Prohibit future removals of included features''' | |||
*Attorneys’ fees and court costs | |||
'''Jurisdiction''' | |||
Filed in '''Santa Clara County Superior Court''', California. Case number: '''25CV464129'''. | |||
==References== | ==References== | ||
{{Reflist}} | {{Reflist}} | ||
[[Category:Nixplay]] | |||