Nixplay: Difference between revisions

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 | Industry = Digital picture frame
 | Official Website = https://www.nixplay.com/
-| Logo = Nixplay.svg
+| Logo = Nixplay Logo.png
 }}
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 ===Email to customers announcing new terms===
-As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1"/>{{Quote|
+As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1" />{{Quote|
 Dear [CUSTOMER],
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 ===What was disabled===
-*Google Photos integration was disabled unless users upgraded to a paid plan.
+*Google Photos and Dropbox integration was disabled unless users upgraded to a paid plan.
 *Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos.
 *Whatever customers had above the quota was locked and couldn't be accessed.
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 *W10G<ref name="products" />
 *W08G<ref name="products" />
+==Social & Consumer Backlash==
+The community of Nixplay users has tried to fight back against Nixplay's bait-and-switch by filing complaints with the Better Business Bureau (BBB), Attorneys General, Federal Trade Commission (FTC), TrustPilot, etc.
+*NixplaySucks subreddit (not related to NixplaySucks website)
+**https://www.reddit.com/r/NixplaySucks/
+*Trustpilot
+**https://www.trustpilot.com/review/nixplay.com
+*NixplaySucks Website
+**https://nixplaysucks.com/
+Sources:
+*https://www.reddit.com/r/NixplaySucks/
+*https://www.trustpilot.com/review/nixplay.com
+*https://nixplaysucks.com/
+==Lawsuits & Legal Matters==
+Note: Summarized by ChatGPT.
+Source: https://edgelitigation.com/wp-content/uploads/Koeller-v.-Nixplay-Complaint.pdf
+===Koeller v. Nixplay, Inc. – Lawsuit Summary (Filed April 22, 2025)===
+'''Overview'''
+This class-action lawsuit alleges that Nixplay engaged in bait-and-switch tactics by advertising its digital photo frames as including '''lifetime features''' like:
+*'''Unlimited photo storage'''
+*'''5 GB video storage'''
+*'''Google Photos and Dropbox integration'''
+*All '''with “no subscription necessary”'''
+Plaintiffs claim these features were promised at purchase and upheld for several years—until March 2025.
+'''What Changed'''
+Nixplay announced the retirement of the free "Standard" plan and migration of users to a crippled "Basic" plan:
+*Photo storage cut to '''0.5 GB'''
+*Video storage cut to '''0.5 GB'''
+*Google Photos/Dropbox integration removed
+*Content exceeding limits became '''locked and inaccessible''' unless users subscribed
+'''Legal Claims'''
+The plaintiffs (Kate & Jeff Koeller and Matt Davidson) allege Nixplay:
+*Violated '''California's Consumer Legal Remedies Act'''
+*Engaged in '''false advertising'''
+*Committed '''unfair competition'''
+*'''Broke its contracts''' with users
+'''What They’re Asking For'''
+*An injunction forcing Nixplay to:
+**'''Unlock user content'''
+**'''Restore promised features'''
+**'''Prohibit future removals of included features'''
+*Attorneys’ fees and court costs
+'''Jurisdiction'''
+Filed in '''Santa Clara County Superior Court''', California. Case number: '''25CV464129'''.
 ==References==
 {{Reflist}}
+[[Category:Nixplay]]