Apple Media Services

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Apple Media Services (AMS) is the umbrella term Apple uses to refer to many of its online services, including the App Store, iTunes Store, Apple Music, Apple TV+, and more.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Privacy

Most Apple Media Services require an Apple Account (formerly known as Apple ID). They collect and store vast amounts of granular data, including identifiers and detailed records of user activity. This almost certainly makes it personal data, as defined by privacy frameworks such as GDPR.

Freedom

The data associated with a particular Apple Account can be requested at and downloaded from Apple’s Data & Privacy portal. As of July 2025, the “Apple Media Services Information” archive includes the following items:

Related Service	File Name(s)	Contents	Retention Period
Apple ID / iTunes	Customer Device History - Computer Authorizations.csv Customer Device History - iTunes in the Cloud Authorization.csv	Information related to computers (including Windows PCs) signed into Apple Media Services: Hardware identifiers User identifiers (e.g. device names) Date of association with the Apple ID Whether the device is still active	Indefinite
App Store	App Store Click Activity.csv	Viewed product pages App downloads, redownloads, and updates Search terms Timestamps for all actions	At least 2 years
Apple Music	Apple Music - Play History Daily Tracks.csv Apple Music - Play Statistics.csv Apple Music - Recent Impressions.csv Apple Music - Recently Played Tracks.csv Apple Music - Track Play History.csv Apple Music Play Activity.csv	Names and other identifiers of tracks played Playback date and time Playback duration Reason for the end of playback (e.g. NATURAL_END_OF_TRACK) Playback location	Indefinite
Apple Music	Apple Music Click Activity.csv	Viewed pages Downloads UI actions: tapped buttons, keyboard opens and dismisses Search terms Timestamps for all actions	At least 2 years
Apple TV / Apple TV+	TV App with Channel Support Click Activity.csv Video Play Activity.csv	Item names and identifiers Playback date and time Playback duration Reason for the end of playback (e.g. VOD_PLAYBACK_TIMEDOUT_AFTER_STOP)	Indefinite
This list is not exhaustive.

Incidents

This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the Apple Media Services category.

Replace the placeholder text in the sections below with the incidents that affect this product and a short summary. Also replace the link so it point to the right product line or company article.

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Example incident one (date)

Main article: link to the main article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

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