Geeni

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Geeni

Basic information
Founded	2017
Legal structure	Private
Industry	IoT/Smart home
Official website	https://mygeeni.com/

Geeni is a smart home company founded in 2017. They specialize in wireless IP security cameras, smart LED lighting, smart power plugs, and various other smart home devices. Geeni is a sub-brand of Merkury Innovations along with West & Arrow, Suds.lab, and Merkury Smart.

Consumer-impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User freedom
• User privacy
• Business model
• Market control

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Users cannot control light bulbs or other devices paired to Geeni app or phone until new terms and conditions have been agreed to after the initial sale.

Incidents

As of June 2025, a user has reported that bulbs cannot be controlled by the app or other methods until the user agrees to the new terms and conditions. The bulb will enter pairing mode, but will not connect even if paired to the app previously. Consumers who are outside of the 30 day time frame from purchase are not eligible for refunds leaving no recourse for not accepting the new terms and conditions. The Geeni policy for refunds is listed below.

Time Frame	CONDITIONS	REQUIREMENTS
30 days upon purchase	Product should be bought directly from from Geeni or Merkury Innovations websites only	Provide Proof of Purchase/Packaging Slip and photo of the product received
	Products bought from other stores are not entitled for a Refund service.
	Products are proven to have  manufacture defect	Provide Proof of Purchase/Packaging Slip and photo of the product received

See also

• https://support.mygeeni.com/hc/en-us/articles/360007388574-Refund-Service