Samsung Frame TV asks for subscription to view photos: Difference between revisions
Created page with "{{IncidentCargo |Company=Samsung |StartDate=2025-07-31 |Status=Pending Resolution |ProductLine=Samsung Frame TV |Product=Samsung Frame TV |ArticleType=Product |Type=Digital restrictions |Description=Samsung Frame TVs suddenly told users after an update they would require a subscription to display a slideshow on their TV }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}}..." |
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|Description=Samsung Frame TVs suddenly told users after an update they would require a subscription to display a slideshow on their TV | |Description=Samsung Frame TVs suddenly told users after an update they would require a subscription to display a slideshow on their TV | ||
}} | }}In July, [[Samsung]] introduced an update to their Frame TVs, revoking free access to a feature that was for the product; displaying digital photos.<ref>{{Cite news |last=Joahansen Auby |first=David |date=Jul 31, 2025 |title=Customers rage against Samsung after update. - An error, says Samsung |url=https://www.tek.no/nyheter/nyhet/i/73rLE8/kunder-raser-mot-samsung-etter-oppdatering-en-feil-sier-samsung |access-date=Aug 14, 2025 |work=Tek.No}}</ref> This update now requires consumers to purchase a subscription to the S''amsung Art Store'' in order to continue using this device's primary feature. | ||
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==Background== | ==Background== | ||
Historically, Samsung has been known to revoke or restrict features from their products before, such as [incident 1], [incident 2], and [incident 3], harming the rights over the products that consumers purchase. | |||
== | ==Removing a base feature from the product== | ||
{{Ph-I-I}} | {{Ph-I-I}} | ||
=== | ===Samsung's response=== | ||
{{Ph-I-ComR}} | {{Ph-I-ComR}} | ||
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==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:Samsung]] | |||
Revision as of 20:20, 14 August 2025
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In July, Samsung introduced an update to their Frame TVs, revoking free access to a feature that was for the product; displaying digital photos.[1] This update now requires consumers to purchase a subscription to the Samsung Art Store in order to continue using this device's primary feature.
Background
Historically, Samsung has been known to revoke or restrict features from their products before, such as [incident 1], [incident 2], and [incident 3], harming the rights over the products that consumers purchase.
Removing a base feature from the product
Samsung's response
Consumer response
References
- ↑ Joahansen Auby, David (Jul 31, 2025). "Customers rage against Samsung after update. - An error, says Samsung". Tek.No. Retrieved Aug 14, 2025.