Cox Communications: Difference between revisions
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==Consumer-impact summary== | ==Consumer-impact summary== | ||
{{Ph-C-CIS}} | |||
Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in. | Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in. | ||
Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. <ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=Ars Technica}}</ref> | Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. <ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=Ars Technica}}</ref> | ||
Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |title=Cox Online Privacy Policy |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref> This includes [[Nielsen]], <ref>{{Cite web |title=Online Privacy Policy Section 5 |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section5 |url-status=live |access-date=2025-08-16}}</ref> which is a registered [[Data brokers|data broker]] in the state of California. <ref>{{Cite web |date=2022-12-21 |title=Data Broker Registration for Nielsen Marketing Cloud |url=https://www.oag.ca.gov/data-broker/registration/559742 |url-status=live |access-date=2025-08-16 |website=State of California Department of Justice}}</ref> | Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 1B |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref> This includes [[Nielsen]], <ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 5 |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section5 |url-status=live |access-date=2025-08-16}}</ref> which is a registered [[Data brokers|data broker]] in the state of California. <ref>{{Cite web |date=2022-12-21 |title=Data Broker Registration for Nielsen Marketing Cloud |url=https://www.oag.ca.gov/data-broker/registration/559742 |url-status=live |access-date=2025-08-16 |website=State of California Department of Justice}}</ref> | ||
Cox has a [[forced arbitration]] clause in its [[terms of service]]. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring [[Class action|class-action lawsuits]]. <ref>{{Cite web |title=Cox Residential Customer Service Agreement |url=https://www.cox.com/aboutus/policies/customer-service-agreement.html#resolution |url-status=live |access-date=2025-08-16}}</ref> | Cox has a [[forced arbitration]] clause in its [[terms of service]]. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring [[Class action|class-action lawsuits]]. <ref>{{Cite web |date=2025-01-01 |title=Cox Residential Customer Service Agreement |url=https://www.cox.com/aboutus/policies/customer-service-agreement.html#resolution |url-status=live |access-date=2025-08-16}}</ref> | ||
==Incidents== | ==Incidents== | ||
{{Ph-C-Inc}} | |||
==Products== | ==Products== | ||
{{Ph-C-P}} | |||
==See also== | ==See also== | ||
[[AT&T]] | *[[AT&T]] | ||
*[[Optimum]] | |||
[[Spectrum]] | *[[Spectrum]] | ||
*[[Verizon]] | |||
[[Verizon]] | |||
==References== | ==References== | ||
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[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||