Meta AI wrongful permanent account suspensions: Difference between revisions
Dinkster9000 (talk | contribs) For months Meta's AI conetent moderation tools are permanently suspending people's accounts in error, usually under accusation of breaking platform rules on child sexual exploitation (CSE) or account integrity. No evidence or explanation is provided. Appeals are automatically denied. Meta provides no customer support outside of paying Meta Verified customers. This support rarely behaves human and rarely solves any issue. |
Dinkster9000 (talk | contribs) Added summary |
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|Type=Service Termination, Digital restrictions | |Type=Service Termination, Digital restrictions | ||
|Description=Considerable amounts of people wrongfully permanently banned by Meta's AI content moderation. Permanent ban with no human involvement. | |Description=Considerable amounts of people wrongfully permanently banned by Meta's AI content moderation. Permanent ban with no human involvement. | ||
}} | }}Since 2024, Meta platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most often under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. Users are faced with an account suspension screen and provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts. The users identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023. | ||
==Background== | ==Background== | ||
{{Ph-I-B}} | {{Ph-I-B}} | ||
Revision as of 01:23, 20 August 2025
Since 2024, Meta platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most often under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. Users are faced with an account suspension screen and provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts. The users identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023.
Background
[Incident]
[Company]'s response
Lawsuit
Consumer response
References