Meta AI wrongful permanent account suspensions: Difference between revisions

Revision as of 01:25, 20 August 2025

Since 2024, Meta platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most commonly under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. Users are provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts, unless subscribing to Meta Verified. The users identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023.

Background

Information about the product/service history to provide the necessary context surrounding the incident

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

[Incident]

Change this section's title to be descriptive of the incident.

Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

[Company]'s response

If applicable, add the proposed solution to the issues by the company.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Lawsuit

If applicable, add any information regarding litigation around the incident here.

Claims

Main claims of the suit.

Rebuttal

The response of the company or counterclaims.

Outcome

The outcome of the suit, if any.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

References

Add a category with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

@@ Line 7: / Line 7: @@
 |Type=Service Termination, Digital restrictions
 |Description=Considerable amounts of people wrongfully permanently banned by Meta's AI content moderation. Permanent ban with no human involvement.
-}}Since 2024, Meta platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most often under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. Users are faced with an account suspension screen and provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts. The users identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023.
+}}Since 2024, Meta platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most commonly under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. Users are provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts, unless subscribing to Meta Verified. The users identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023.
 ==Background==