Meta AI wrongful permanent account suspensions: Difference between revisions
Dinkster9000 (talk | contribs) m Added news sources to summary |
Dinkster9000 (talk | contribs) Initiated Background and Lawsuit sections, added sources. |
||
| Line 10: | Line 10: | ||
==Background== | ==Background== | ||
{{Ph-I-B}} | {{Ph-I-B}}Meta uses "automated systems" / AI to enforce their platform community standards. <ref>{{Cite web |date=NOV 12, 2024 |title=How enforcement technology works |url=https://transparency.meta.com/en-us/enforcement/detecting-violations/how-enforcement-technology-works/ |website=Meta transparency center}}</ref> | ||
==[Incident]== | ==[Incident]== | ||
| Line 22: | Line 22: | ||
{{Ph-I-L}} | {{Ph-I-L}} | ||
Amicus Law opened a Meta class action member inquiry and application page where users affected by the account suspensions can submit their experiences. <ref>{{Cite web |date=20 Aug 2025 |title=Meta Class Action - Class Member Inquiry & Application |url=https://forms.zohopublic.com/amicuslawpcus1/form/MetaClassActionClassMemberInquiryApplication/formperma/G5JyKtimIs8PufDR4vs5RC-yEHZZXpapABxyvN4X8lI}}</ref> | |||
==Consumer response== | ==Consumer response== | ||
{{Ph-I-ConR}} | {{Ph-I-ConR}} | ||
Revision as of 02:20, 20 August 2025
Since 2024, Meta platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most commonly under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. [1] [2] [3]Users are provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts, unless subscribing to Meta Verified. The users identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023.
Background
Meta uses "automated systems" / AI to enforce their platform community standards. [4]
[Incident]
[Company]'s response
Lawsuit
Amicus Law opened a Meta class action member inquiry and application page where users affected by the account suspensions can submit their experiences. [5]
Consumer response
References
- ↑ Fraser, Graham (3 July 2025). "'There is a problem': Facebook and Instagram users complain of account bans". BBC News.
- ↑ Fraser, Graham (9 July 2025). "Instagram wrongly accuses some users of breaching child sex abuse rules". BBC News.
- ↑ Fraser, Graham (15 August 2025). "Angry, confused and worried about police – behind Instagram bans". BBC News.
- ↑ "How enforcement technology works". Meta transparency center. NOV 12, 2024.
{{cite web}}: Check date values in:|date=(help) - ↑ "Meta Class Action - Class Member Inquiry & Application". 20 Aug 2025.