5CA: Difference between revisions
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|Website=https://5ca.com | |Website=https://5ca.com | ||
|Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech. | |Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech. | ||
}} | }}5CA is a customer support outsourcing and technology company used by gaming and tech brands. | ||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
{{ | |||
=== User Privacy === | |||
5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.<ref name=":0">{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |access-date=2025-10-13 |website=Discord}}</ref> | |||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
== | === Discord Third-Party Customer Service data breach (Oct. 2025) === | ||
{{ | {{Main|Discord / 5CA Data Breach}} | ||
On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.<ref name=":0" /> | |||
==See also== | ==See also== | ||
[[Discord]] | |||
==References== | ==References== | ||
Revision as of 10:52, 13 October 2025
| Basic information | |
|---|---|
| Founded | 1998 |
| Legal Structure | Private |
| Industry | Customer Service Outsourcing |
| Official website | https://5ca.com |
5CA is a customer support outsourcing and technology company used by gaming and tech brands.
Consumer-impact summary
User Privacy
5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.[1]
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the 5CA category.
Discord Third-Party Customer Service data breach (Oct. 2025)
- Main article: Discord / 5CA Data Breach
On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.[1]
See also
References
- ↑ 1.0 1.1 "Update on a Security Incident Involving Third-Party Customer Service". Discord. 2025-10-03. Retrieved 2025-10-13.
{{cite web}}: CS1 maint: url-status (link)