Dyson covering circuit board in glue: Difference between revisions

Revision as of 10:59, 21 January 2025

Incident

In November 2022, it was discovered that Dyson has started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the whole housing.^[1] The power button breaking is a relatively common issue in Dyson vacuums.

A Dyson employee states: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself"^[1]. Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break^[2].

Impact on consumers

Customers are not able to replace the power button^[3] anymore without having to buy a new housing. The prices of these housings ranged from $80 to $200, which are prices for which other brands sell full vacuum cleaners^[4].

The layer of glue that is applied to the circuit board

References

↑ ^1.0 ^1.1 Dyson Button Replacement is no Longer Possible with New Stick Vacuums: archive link
↑ https://www.ifixit.com/Answers/View/698125/Others+seeing+issues+with+Dyson+V11+power+switch
↑ https://www.vacuumtester.com/dyson-trigger-replacement/
↑ Louis Rossmann - Video Directory: Dyson's repair procedures suck, unlike their vacuum

[:0-1] 1.0 ^1.1 Dyson Button Replacement is no Longer Possible with New Stick Vacuums: archive link

[2] ttps://www.ifixit.com/Answers/View/698125/Others+seeing+issues+with+Dyson+V11+power+switch

[3] ttps://www.vacuumtester.com/dyson-trigger-replacement/

[4] Louis Rossmann - Video Directory: Dyson's repair procedures suck, unlike their vacuum

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[2]

[3]

[4]

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-[[Dyson]] made it no longer possible to replace the power button of new Dyson vacuum cleaners by yourself, you will have to buy a completely new housing<ref name=":0">Dyson Button Replacement is no Longer Possible with New Stick Vacuums: [https://web.archive.org/web/20221129175643/https://www.vacuumtester.com/dyson-button-replacement-not-possible/ archive link]</ref>. It is not uncommon for the power button to break, wear out or stay stuck; which before you could fix yourself by replacing the power button<ref>https://www.vacuumtester.com/dyson-trigger-replacement/</ref>. The prices of these housings ranged from $80 to $200, which are prices for which other brands sell full vacuum cleaners<ref>[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=cUqfrIk-FhM Dyson's repair procedures suck, unlike their vacuum]</ref>. A Dyson employee states: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself"<ref name=":0" />. Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break<ref>https://www.ifixit.com/Answers/View/698125/Others+seeing+issues+with+Dyson+V11+power+switch</ref>.
+== Incident ==
-[[File:Dyson-glued-button.jpg|alt=The layer of glue that is applied to the circuit board|thumb|The layer of glue that is applied to the circuit board]]
+In November 2022, it was discovered that Dyson has started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the whole housing.<ref name=":0">Dyson Button Replacement is no Longer Possible with New Stick Vacuums: [https://web.archive.org/web/20221129175643/https://www.vacuumtester.com/dyson-button-replacement-not-possible/ archive link]</ref> The power button breaking is a relatively common issue in Dyson vacuums.<!-- Missing references to document this fact. -->
+A Dyson employee states: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself"<ref name=":0" />. Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break<ref>https://www.ifixit.com/Answers/View/698125/Others+seeing+issues+with+Dyson+V11+power+switch</ref>.
+== Impact on consumers ==
+Customers are not able to replace the power button<ref>https://www.vacuumtester.com/dyson-trigger-replacement/</ref> anymore without having to buy a new housing. The prices of these housings ranged from $80 to $200, which are prices for which other brands sell full vacuum cleaners<ref>[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=cUqfrIk-FhM Dyson's repair procedures suck, unlike their vacuum]</ref>. [[File:Dyson-glued-button.jpg|alt=The layer of glue that is applied to the circuit board|thumb|The layer of glue that is applied to the circuit board]]
 == References ==