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Papa John's: Difference between revisions

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{{Stub}}
{{CompanyCargo
{{CompanyCargo
|Founded=1984-10-02
|Founded=1984-10-02
|Industry=Food
|Industry=Food
|Logo=Papa Johns logo.svg.png
|Logo=Papa Johns logo.png
|Type=Public
|Type=Public
|Website=https://www.papajohns.com/
|Website=https://www.papajohns.com/
|Description=pizza time
|Description=
}}[[wikipedia:Papa_John's|Papa John's International, Inc]] is an American Pizza chain founded in 1984.
}}


==Consumer-impact summary==
'''{{Wplink|Papa John's|Papa John's International, Inc}}''' is an American Pizza chain founded in 1984.


* Overcharging Customers
==Consumer impact summary==
* Spamming Messages and Emails to customers
{{Ph-C-CIS}}
* Lying to customers


==Incidents==
==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Papa Sends spam messages to customers ===
{{Main|link to the main CR Wiki article}}
On November 9, 2012, several customers filed lawsuits against Papa john's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 Million over violation of the Telephone Consumer Protection Act of 1991.<ref>{{Cite web |last=Kim |first=Susanna |date=2012-11-14 |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |url-status=live |access-date=2026-03-02 |website=ABC}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |date=2020-12-13 |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |url-status=live |access-date=2026-03-02 |website=Mashed}}</ref> Papa John's claims it acted in the scope of the law, as it wasn't involved with their marketing program, moreover their third party vendor, OnTime4U.<ref>{{Cite web |last=Kerr |first=Dara |date=2012-11-13 |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |url-status=live |access-date=2026-03-02 |website=CNET}}</ref> As of May 2, 2026, the case is still ongoing.


===Papa John's Taxed Customers for every delivery ===
===Customers pay tax on every delivery fee (''May 2012'')===
On May 5, 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois Sales Tax Law by the company charging a delivery fee of $2.39 plus an 16 cent sales tax.<ref name=":0" /> The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from May 5, 2009, to May 6, 2016 compensation. <ref>{{Cite web |date=2021-05-21 |title=Pizza Delivery Charges and Sales Tax |url=https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |url-status=live |access-date=2026-03-02 |website=Sales Tax Datalink}}</ref>
On 5 May 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois sales tax law by the company charging a delivery fee of $2.39 plus a 16¢ sales tax.<ref name=":0" /> The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from 5 May 2009 through 6 May 2016 to receive compensation.<ref>{{Cite web |author=
|title=Pizza Delivery Charges and Sales Tax |url=https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |website=Sales Tax Datalink |date=21 May 2014 |access-date=2 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20240224171244/https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |archive-date=24 Feb 2024}}</ref>


Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through an lengthy trial.  
Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through a lengthy trial.


=== Papa John's Website Not friendly to blind users ===
===Papa John's sends spam messages to customers (''November 2012'')===
A complaint was filed against Papa John's for allegedly failing to make its website accessible to blind users.<ref>{{Cite web |date=who knows |title=who knows |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/papa-johns-class-action-claims-website-is-not-accessible-to-the-blind/ |url-status=live |access-date=2026-03-02 |website=Top Class Action}}</ref> The lawsuit is still in progress as of May 3, 2026.
On 9 November 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 million over violation of the {{Wplink|Telephone Consumer Protection Act of 1991}}.<ref>{{Cite web |last=Kim |first=Susanna |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |website=ABC News |date=14 Nov 2012 |access-date=4 Mar 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/Sxc5O |archive-date=5 Mar 2026}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |website=Mashed |date=13 Dec 2020 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20210121042939/https://www.mashed.com/32005/didnt-know-papa-john/ |archive-date=21 Jan 2021}}</ref> Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them.<ref>{{Cite web |last=Kerr |first=Dara |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |website=CNET |date=13 Nov 2012 |access-date=2 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20220701152049/https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |archive-date=1 Jul 2022}}</ref>


=== Papa John's used false urgency to mislead customers ===
===Website unfriendly for blind users (''January 2025'')===
Filed by Colby Hutton on December 2025. it alleges the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included; Time's running out to get a FREE large 1-topping pizza, last call, offer extended: get a free large 1 topping pizza.<ref>{{Cite web |date=2025-12-05 |title=Papa John’s Faces Class‑Action Lawsuit Over “False Urgency” Spam Emails |url=https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |url-status=live |access-date=2026-03-02 |website=emailexpert}}</ref><ref>{{Cite web |date=2025-12-03 |title=Class action claims Papa John’s spam emails used false urgency to mislead customers |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/class-action-claims-papa-johns-spam-emails-used-false-urgency-to-mislead-customers/ |url-status=live |access-date=2026-03-02 |website=Top Class Actions}}</ref> The lawsuit is still in progress as of May 3, 2026.
On 7 January 2025 Henry Tucker, a New York resident, filed a complaint against Papa John's for allegedly failing to make its website accessible to blind users. The case was settled on 1 May 2025.<ref>{{Cite web |author= |title=Tucker v. Papa Johns International, Inc. (1:25-cv-00149, New York Southern District Court |url=https://www.pacermonitor.com/public/case/56426053/Tucker_v_Papa_Johns_International,_Inc |website=PacerMonitor |date= |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260305013931/https://www.pacermonitor.com/public/case/56426053/Tucker_v_Papa_Johns_International,_Inc |archive-date=5 Mar 2026}}</ref>
 
===Papa John's used false urgency to mislead customers (''October 2025—'')===
In a complaint filed by Washington resident Colby Hutton on 3 October 2025, it is alleged the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included:<ref>{{Cite web |author= |title=Papa John’s Faces Class‑Action Lawsuit Over “False Urgency” Spam Emails |url=https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |website=emailexpert |date=5 Dec 2025 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260305015301/https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |archive-date=5 Mar 2026}}</ref>
 
* Time's running out to get a FREE large 1-topping pizza
* Last call
* Offer extended: get a free large 1 topping pizza.
 
The case was still ongoing as of 4 March 2026.<ref>{{Cite web |author= |title=Hutton v. Papa John's USA Inc (2:25-cv-01922, Washington Western District Court |url=https://www.pacermonitor.com/public/case/60450485/Hutton_v_Papa_Johns_USA_Inc |website=PacerMonitor |date= |access-date=4 Mar 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/BNjh7 |archive-date=5 Mar 2026}}</ref>
 
==Products==
{{Ph-C-P}}


==See also==
==See also==
 
*[[Domino's]]
* [[Domino's]]
*[[Pizza Hut]]
* [[Pizza Hut]]


==References==
==References==
{{reflist}}
{{Reflist}}


[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]
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