Papa John's
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| Basic information | |
|---|---|
| Founded | 1984-10-02 |
| Legal Structure | Public |
| Industry | Food |
| Also known as | |
| Official website | https://www.papajohns.com/ |
Papa John's International, Inc is an American Pizza chain founded in 1984.
Consumer impact summary
[edit | edit source]
Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Papa John's category.
Customers pay tax on every delivery fee (May 2012)
[edit | edit source]On 5 May 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois sales tax law by the company charging a delivery fee of $2.39 plus a 16¢ sales tax.[1] The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from 5 May 2009 through 6 May 2016 to receive compensation.[2]
Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through a lengthy trial.
Papa John's sends spam messages to customers (November 2012)
[edit | edit source]On 9 November 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 million over violation of the Telephone Consumer Protection Act of 1991.[3][1] Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them.[4]
Website unfriendly for blind users (January 2025)
[edit | edit source]On 7 January 2025 Henry Tucker, a New York resident, filed a complaint against Papa John's for allegedly failing to make its website accessible to blind users. The case was settled on 1 May 2025.[5]
Papa John's used false urgency to mislead customers (October 2025—)
[edit | edit source]In a complaint filed by Washington resident Colby Hutton on 3 October 2025, it is alleged the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included:[6]
- Time's running out to get a FREE large 1-topping pizza
- Last call
- Offer extended: get a free large 1 topping pizza.
The case was still ongoing as of 4 March 2026.[7]
See also
[edit | edit source]References
[edit | edit source]- ↑ 1.0 1.1 Kelly, DB (13 Dec 2020). "Shady Things You Should Know About Papa John's". Mashed. Archived from the original on 21 Jan 2021. Retrieved 4 Mar 2026.
- ↑ "Pizza Delivery Charges and Sales Tax". Sales Tax Datalink. 21 May 2014. Archived from the original on 24 Feb 2024. Retrieved 2 Mar 2026.
- ↑ Kim, Susanna (14 Nov 2012). "Papa John's Customers Sue in Class Action Over Text Spam". ABC News. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.
- ↑ Kerr, Dara (13 Nov 2012). "Papa John's pizza up against $250M lawsuit for text spam". CNET. Archived from the original on 1 Jul 2022. Retrieved 2 Mar 2026.
- ↑ "Tucker v. Papa Johns International, Inc. (1:25-cv-00149, New York Southern District Court". PacerMonitor. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.
- ↑ "Papa John's Faces Class‑Action Lawsuit Over "False Urgency" Spam Emails". emailexpert. 5 Dec 2025. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.
- ↑ "Hutton v. Papa John's USA Inc (2:25-cv-01922, Washington Western District Court". PacerMonitor. Archived from the original on 5 Mar 2026. Retrieved 4 Mar 2026.