Shake Shack: Difference between revisions

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{{CompanyCargo

|Founded=2004-07

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|Website=https://www.shakeshack.com/

}}

~~{{Ph-C-Int}}~~

[[wikipedia:Shake_Shack|Shake Shack Inc.]] is a fast food company founded in 2004.

==Consumer-impact summary==

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==Incidents==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Website was inaccessible to Disabled Individuals===

On June 30, 2017, a class action lawsuit was filed that claimed the company website violated the Americans with Disabilities act by failing to provide access to blind and visually impaired individuals, claiming customers with those disabilities find struggle to navigate the website independently.<ref>{{Cite web |last=Rizzi |first=Corrado |date=30 June 2017 |title=Shake Shack Hit with ADA Class Action Over Website Accessibility |url=https://www.classaction.org/news/shake-shack-hit-with-ada-class-action-over-website-accessibility#comments |url-status=live |access-date=16 March 2026 |website=ClassAction}}</ref><ref name=":0">{{Cite web |last=Surewicz |first=Anita |date=12 May 2023 |title=The Biggest Scandals In Shake Shack History |url=https://www.mashed.com/1284722/biggest-scandals-shake-shack-history/ |url-status=live |access-date=16 March 2026 |website=Mashed}}</ref> On May 8, 2023, the case was moved to Judge Ronnie Abrams.<ref>{{Cite web |date=16 March 2026 |title=UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF NEW YORK |url=https://cases.justia.com/federal/district-courts/new-york/nysdce/1:2023cv03431/597723/6/0.pdf |url-status=live |access-date=16 March 2026 |website=Justia}}</ref> The case is still progressing as of March 2026.

~~This is~~ a ~~list of all consumer~~-~~protection incidents this company is involved~~ in. ~~Any incidents not mentioned here can~~ be ~~found in~~ the ~~[[:Category:~~{{~~FULLPAGENAME~~}}|{{~~PAGENAME}} category]]~~.

===Shake Shack Stole $10 million from Smaller Companies===

===~~Example incident one (''~~date~~'')~~===

Launching on April 3, the Paycheck Protection Program, affiliated with the Coronavirus Aid, Relief and Economic Security (CARES) Act, was a loan plan designed to help smaller businesses and nonprofits during Covid-19.<ref>{{Cite web |last=Linly |first=Zack |date=20 April 2020 |title=Shake Shack Returns $10 Million in Relief Funds and Asks That Small Businesses Be Given More Access |url=https://www.theroot.com/shake-shack-returns-10-million-in-relief-funds-and-asks-that-small-businesses-be-given-more-access |url-status=live |access-date=16 March 2026 |website=The Root}}</ref> Shake Shack applied for the Paycheck Protection Program, receiving $10 million, and weeks later, firing over 1,000 employees.<ref>{{Cite web |last=Koenig |first=Ronnie |date=20 April 2020 |title=After big companies face backlash over loans, Shake Shack returns $10 million |url=https://www.today.com/food/after-big-companies-face-backlash-over-loans-shake-shack-returns-t179269 |url-status=live |access-date=16 March 2026 |website=Today}}</ref> The company received huge amount of backlash for receiving loans that smaller businesses struggled to obtain. On April 20, Shake Shack would announce they're returning the $10 million loan, citing they are "fortunate to now have access to capital that others do not" and "urge Congress to ensure that all restaurants no matter their size have equal ability to get back on their feet and hire back their teams." Additionally, they also criticized the program, saying it was confusing, "unidentified", and saying they had no idea funds would run out in two weeks.<ref>{{Cite web |last=Garutti |first=Randy |date=20 April 2020 |title=Shake Shack is returning its PPP Loan. Here’s why: |url=https://www.linkedin.com/pulse/shake-shack-returning-its-ppp-loan-heres-why-randy-garutti/ |url-status=live |archive-url=https://web.archive.org/web/20200421105710/https://www.linkedin.com/pulse/shake-shack-returning-its-ppp-loan-heres-why-randy-garutti/ |archive-date=21 April 2020 |access-date=16 March 2026 |website=LinkedIn}}</ref> However, two days earlier before the announcement, Shake Shack announced raising $150 million in an equity offering.<ref>{{Cite web |last=Concepcion |first=Summer |date=20 April 2020 |title=Shake Shack Hands Back $10 Million Loan After Small Biz Program Runs Out Of Funds |url=https://talkingpointsmemo.com/news/shake-shack-return-loan-paycheck-protection-program |url-status=live |access-date=16 March 2026 |website=Talking Points Memo}}</ref><ref>{{Cite web |last=Collman |first=Ashley |date=20 April 2020 |title=Shake Shack received, then returned, $10 million in coronavirus stimulus funding after being criticized for taking money meant for struggling small businesses |url=https://www.businessinsider.com/shake-shack-returns-govt-coronavirus-loan-criticism-small-businesses-2020-4 |url-status=live |access-date=16 March 2026 |website=Business Insider}}</ref><ref name=":0" />

~~Short summary of the incident (could be the same as the summary preceding the article).~~

==~~=Example incident two (''~~date~~'')~~===

...

===Adding Hidden Fees for Delivery Orders===

Plaintiff Aviva Copaken originally filed a legal complaint in 2024 December 16, however the complaint turned into a class action lawsuit against Shake Shack on February 27, 2025.<ref>{{Cite web |last=Jennings |first=Lisa |date=5 March 2025 |title=Shake Shack sued for not adequately disclosing delivery fees in California |url=https://www.restaurantbusinessonline.com/operations/shake-shack-sued-not-adequately-disclosing-delivery-fees-california |url-status=live |access-date=16 March 2026 |website=Restaurant Business}}</ref> The lawsuit alleges Shake Shack added undisclosed hidden fees on delivery and mobile orders labeled "Courier fees" and "Service fees' to customers orders at the last minute, adding that it only shows the hidden fees at the final payment screen.<ref>{{Cite web |first= |date=6 June 2025 |title=Shake Shack’s illegal hidden fees. |url=https://evilcorporations.com/shake-shack-lawsuit-hidden-fees-drip-pricing/ |url-status=live |access-date=16 March 2026 |website=Evil Corporations}}</ref><ref>{{Cite web |last=Mehorter |first=Kelly |date=5 March 2025 |title=Shake Shack Lawsuit Filed Over Allegedly Hidden Service, Delivery Fees Online |url=https://www.classaction.org/news/shake-shack-lawsuit-filed-over-allegedly-hidden-service-delivery-fees-online |url-status=live |access-date=16 March 2026 |website=ClassAction}}</ref> The lawsuit has not come to a result yet as of March 2026.

==Products==

==See also==

~~{{Ph-C-SA}}~~

*[[Sonic]]

*[[Arby's]]

*[[Wendy's]]

==References==

@@ Line 1: / Line 1: @@
+{{Incomplete}}
 {{CompanyCargo
 |Founded=2004-07
@@ Line 6: / Line 7: @@
 |Website=https://www.shakeshack.com/
 }}
-{{Ph-C-Int}}
+[[wikipedia:Shake_Shack|Shake Shack Inc.]] is a fast food company founded in 2004.
 ==Consumer-impact summary==
@@ Line 12: / Line 13: @@
 ==Incidents==
-{{Ph-C-Inc}}
+This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+===Website  was inaccessible to Disabled Individuals===
+On June 30, 2017, a class action lawsuit was filed that claimed the company website violated the Americans with Disabilities act by failing to provide access to blind and visually impaired individuals, claiming customers with those disabilities find struggle to navigate the website independently.<ref>{{Cite web |last=Rizzi |first=Corrado |date=30 June 2017 |title=Shake Shack Hit with ADA Class Action Over Website Accessibility |url=https://www.classaction.org/news/shake-shack-hit-with-ada-class-action-over-website-accessibility#comments |url-status=live |access-date=16 March 2026 |website=ClassAction}}</ref><ref name=":0">{{Cite web |last=Surewicz |first=Anita |date=12 May 2023 |title=The Biggest Scandals In Shake Shack History |url=https://www.mashed.com/1284722/biggest-scandals-shake-shack-history/ |url-status=live |access-date=16 March 2026 |website=Mashed}}</ref> On May 8, 2023, the case was moved to Judge Ronnie Abrams.<ref>{{Cite web |date=16 March 2026 |title=UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF NEW YORK |url=https://cases.justia.com/federal/district-courts/new-york/nysdce/1:2023cv03431/597723/6/0.pdf |url-status=live |access-date=16 March 2026 |website=Justia}}</ref> The case is still progressing as of March 2026.
-This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+===Shake Shack Stole $10 million from Smaller Companies===
-===Example incident one (''date'')===
+Launching on April 3, the Paycheck Protection Program, affiliated with the Coronavirus Aid, Relief and Economic Security (CARES) Act, was a loan plan designed to help smaller businesses and nonprofits during Covid-19.<ref>{{Cite web |last=Linly |first=Zack |date=20 April 2020 |title=Shake Shack Returns $10 Million in Relief Funds and Asks That Small Businesses Be Given More Access |url=https://www.theroot.com/shake-shack-returns-10-million-in-relief-funds-and-asks-that-small-businesses-be-given-more-access |url-status=live |access-date=16 March 2026 |website=The Root}}</ref> Shake Shack applied for the Paycheck Protection Program, receiving $10 million, and weeks later, firing over 1,000 employees.<ref>{{Cite web |last=Koenig |first=Ronnie |date=20 April 2020 |title=After big companies face backlash over loans, Shake Shack returns $10 million |url=https://www.today.com/food/after-big-companies-face-backlash-over-loans-shake-shack-returns-t179269 |url-status=live |access-date=16 March 2026 |website=Today}}</ref> The company received huge amount of backlash for receiving loans that smaller businesses struggled to obtain. On April 20, Shake Shack would announce they're returning the $10 million loan, citing  they are "fortunate to now have access to capital that others do not" and "urge Congress to ensure that all restaurants no matter their size have equal ability to get back on their feet and hire back their teams." Additionally, they also criticized the program, saying it was confusing, "unidentified", and saying they had no idea funds would run out in two weeks.<ref>{{Cite web |last=Garutti |first=Randy |date=20 April 2020 |title=Shake Shack is returning its PPP Loan. Here’s why: |url=https://www.linkedin.com/pulse/shake-shack-returning-its-ppp-loan-heres-why-randy-garutti/ |url-status=live |archive-url=https://web.archive.org/web/20200421105710/https://www.linkedin.com/pulse/shake-shack-returning-its-ppp-loan-heres-why-randy-garutti/ |archive-date=21 April 2020 |access-date=16 March 2026 |website=LinkedIn}}</ref> However, two days earlier before the announcement, Shake Shack announced raising $150 million in an equity offering.<ref>{{Cite web |last=Concepcion |first=Summer |date=20 April 2020 |title=Shake Shack Hands Back $10 Million Loan After Small Biz Program Runs Out Of Funds |url=https://talkingpointsmemo.com/news/shake-shack-return-loan-paycheck-protection-program |url-status=live |access-date=16 March 2026 |website=Talking Points Memo}}</ref><ref>{{Cite web |last=Collman |first=Ashley |date=20 April 2020 |title=Shake Shack received, then returned, $10 million in coronavirus stimulus funding after being criticized for taking money meant for struggling small businesses |url=https://www.businessinsider.com/shake-shack-returns-govt-coronavirus-loan-criticism-small-businesses-2020-4 |url-status=live |access-date=16 March 2026 |website=Business Insider}}</ref><ref name=":0" />
-{{Main|link to the main CR Wiki article}}
-Short summary of the incident (could be the same as the summary preceding the article).
-===Example incident two (''date'')===
-...
+===Adding Hidden Fees for Delivery Orders===
+Plaintiff Aviva Copaken originally filed a legal complaint in 2024 December 16, however the complaint turned into a class action lawsuit against Shake Shack on February 27, 2025.<ref>{{Cite web |last=Jennings |first=Lisa |date=5 March 2025 |title=Shake Shack sued for not adequately disclosing delivery fees in California |url=https://www.restaurantbusinessonline.com/operations/shake-shack-sued-not-adequately-disclosing-delivery-fees-california |url-status=live |access-date=16 March 2026 |website=Restaurant Business}}</ref> The lawsuit alleges Shake Shack added undisclosed hidden fees on delivery and mobile  orders labeled "Courier fees" and "Service fees'  to customers orders at the last minute, adding that it only shows the hidden fees at the final payment screen.<ref>{{Cite web |first= |date=6 June 2025 |title=Shake Shack’s illegal hidden fees. |url=https://evilcorporations.com/shake-shack-lawsuit-hidden-fees-drip-pricing/ |url-status=live |access-date=16 March 2026 |website=Evil Corporations}}</ref><ref>{{Cite web |last=Mehorter |first=Kelly |date=5 March 2025 |title=Shake Shack Lawsuit Filed Over Allegedly Hidden Service, Delivery Fees Online |url=https://www.classaction.org/news/shake-shack-lawsuit-filed-over-allegedly-hidden-service-delivery-fees-online |url-status=live |access-date=16 March 2026 |website=ClassAction}}</ref> The lawsuit has not come to a result yet as of March 2026.
 ==Products==
 {{Ph-C-P}}
 ==See also==
-{{Ph-C-SA}}
+*[[Sonic]]
+*[[Arby's]]
+*[[Wendy's]]
 ==References==