Wendy's: Difference between revisions

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==Incidents==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Wendy's Denies Gift Cards under $10===

On August 2015, Wendy’s was hit was a class action lawsuit over refusing to redeem gift card’s value less than $10, violating California’s gift card redemption policy. Wendy’s reached a settlement on February 15, requiring the company accept gift card’s less than $10, add California redemption policy on their website, and post notices on a 90 day period informing employees of the new terms. <ref>{{Cite web |last=Yi |first=John |date=2017-12-18 |title=A Lesson from Norms: California Retailers Must Honor Cash Redemption Requests for Gift Cards with Balances of Less Than $10 |url=https://www.faegredrinker.com/en/insights/publications/2017/12/a-lesson-from-norms-california-retailers |url-status=live |access-date=2026-02-24 |website=Faegre Drinker}}</ref><ref>{{Cite web |last=Milano |first=Ashley |date=2016-12-28 |title=California Wendy’s Gift Card Redemption Class Action Settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/california-wendys-gift-card-redemption-class-action-settlement/ |url-status=live |access-date=2026-02-24 |website=Top Class Actions}}</ref>

===Wendy's 2015 Cyberattack===

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This led to a lawsuit filed by First Choice Federal Credit Union and other unions in 2016. eventually leading to an settlement of $50 Million on June 2018.<ref>{{Cite web |last=Abel |first=Robert |date=2019-02-19 |title=Wendy’s to pay $50M in data breach settlement |url=https://www.scworld.com/news/wendys-has-agreed-to-pay-50-million-to-settle-negligence-claims-following-its-2015-2016-data-breach-that-affected-more-than-1000-of-the-burger-chains-locations |url-status=live |access-date=2026-02-16 |website=SCworld |archive-url=http://web.archive.org/web/20250722175748/https://www.scworld.com/news/wendys-has-agreed-to-pay-50-million-to-settle-negligence-claims-following-its-2015-2016-data-breach-that-affected-more-than-1000-of-the-burger-chains-locations |archive-date=22 Jul 2025}}</ref><ref>{{Cite web |date=2000-04-29 |title=Wendy’s Data Breach – $50 Million Settlement and Improved Security Protocols |url=https://scott-scott.com/wendys-data-breach-50-million-settlement-and-improved-security-protocols/ |url-status=live |access-date=2026-02-15 |website=Scott + Scott |archive-url=http://web.archive.org/web/20251105030719/https://scott-scott.com/wendys-data-breach-50-million-settlement-and-improved-security-protocols/ |archive-date=5 Nov 2025}}</ref>

[[File:Wendy's 2018 ~~Website Shutdown Page~~.png|alt=Wendy's 2018 Website Shutdown Page|thumb|Website Shutdown Page]]

[[File:Wendy's 2018 website shutdown page.png|alt=Wendy's 2018 Website Shutdown Page|thumb|Website Shutdown Page]]

[[File:Wendy's 2018 ~~Cybersecurity Leak Customer Notification Alert~~.png|alt=Wendy's 2018 Cybersecurity Leak Customer Notification Alert|thumb|Customer Notification Alert]]

[[File:Wendy's 2018 cybersecurity leak customer notification alert.png|alt=Wendy's 2018 Cybersecurity Leak Customer Notification Alert|thumb|Customer Notification Alert]]

===Wendy's 2018 Philippines Security Vulnerability===

On March 31, 2018 <ref>{{Cite web |date=2022-05-24 |title=Breach details for Wendy's |url=https://sysinfo.org/breaches/wendys.com.ph.html |url-status=live |access-date=2026-02-16 |website=Sysinfo |archive-url=http://web.archive.org/web/20260222055604/https://sysinfo.org/breaches/wendys.com.ph.html |archive-date=22 Feb 2026}}</ref> Wendy's was inflicted with a malware attack on their Point of sale systems, compromising over 52,000 customers and job applicants email addresses, IP addresses, Names, Passwords, phone numbers, and home addresses. <ref>{{Cite web |date=2024-04-25 |title=What happened in the Wendy's data breach? |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live |access-date=2026-02-15 |website=Twingate |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026}}</ref><ref>{{Cite web |date=2022-05-24 |title=Wendy's Data Breach |url=https://haveibeenpwned.com/Breach/Wendys |url-status=live |access-date=2026-02-15 |website=Have I Been Pwned |archive-url=http://web.archive.org/web/20251228083129/https://haveibeenpwned.com/Breach/Wendys |archive-date=28 Dec 2025}}</ref> Wendy's notified the [[National Privacy Commission]](NPC) about the hack, resulting with the commission ordering Wendy's inform users of the data breach on May 2.<ref>{{Cite web |date=2026-02-16 |title= |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live ~~|access-date=2026-02-16 |website=Twingate~~ |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026}}</ref> <ref>{{Cite web |last=Diangson |first=Louie |date=2018-03-08 |title=NPC orders Wendy’s PH and Jollibee to take actions against data breach |url=https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |url-status=live |access-date=2026-02-16 |website=YugaTech |archive-url=http://web.archive.org/web/20210420130949/https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |archive-date=20 Apr 2021}}</ref> On the same day as the order, Wendy's shut down their website and inform customers with the message;<blockquote>"We would like to inform you that there has been a security breach on Wendy's PH website. Personal data provided in our website particularly your name, email address, contact number, address, and your resume might have been compromised. Wendy's website has already been shut down and we are currently conducting investigation on the incident. We are coordinating with the NPC, our host provider and payment gateway for immediate action to prevent damage to our data subjects. For any concerns, kindly contact Mr. Rommel Gabaldon at 625-2778 loc. 133 or email [email protected]" </blockquote>There has been no further information regarding the affiliated hackers legal status.

On March 31, 2018 <ref>{{Cite web |date=2022-05-24 |title=Breach details for Wendy's |url=https://sysinfo.org/breaches/wendys.com.ph.html |url-status=live |access-date=2026-02-16 |website=Sysinfo |archive-url=http://web.archive.org/web/20260222055604/https://sysinfo.org/breaches/wendys.com.ph.html |archive-date=22 Feb 2026}}</ref> Wendy's was inflicted with a malware attack on their Point of sale systems, compromising over 52,000 customers and job applicants email addresses, IP addresses, Names, Passwords, phone numbers, and home addresses. <ref>{{Cite web |date=2024-04-25 |title=What happened in the Wendy's data breach? |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live |access-date=2026-02-15 |website=Twingate |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026}}</ref><ref>{{Cite web |date=2022-05-24 |title=Wendy's Data Breach |url=https://haveibeenpwned.com/Breach/Wendys |url-status=live |access-date=2026-02-15 |website=Have I Been Pwned |archive-url=http://web.archive.org/web/20251228083129/https://haveibeenpwned.com/Breach/Wendys |archive-date=28 Dec 2025}}</ref> Wendy's notified the [[National Privacy Commission]](NPC) about the hack, resulting with the commission ordering Wendy's inform users of the data breach on May 2.<ref>{{Cite web |date=2026-02-16 |title=What happened in the Wendy's data breach? |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026 |access-date=2026-02-16 |website=Twingate}}</ref> <ref>{{Cite web |last=Diangson |first=Louie |date=2018-03-08 |title=NPC orders Wendy’s PH and Jollibee to take actions against data breach |url=https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |url-status=live |access-date=2026-02-16 |website=YugaTech |archive-url=http://web.archive.org/web/20210420130949/https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |archive-date=20 Apr 2021}}</ref> On the same day as the order, Wendy's shut down their website and inform customers with the message;<blockquote>"We would like to inform you that there has been a security breach on Wendy's PH website. Personal data provided in our website particularly your name, email address, contact number, address, and your resume might have been compromised. Wendy's website has already been shut down and we are currently conducting investigation on the incident. We are coordinating with the NPC, our host provider and payment gateway for immediate action to prevent damage to our data subjects. For any concerns, kindly contact Mr. Rommel Gabaldon at 625-2778 loc. 133 or email [email protected]" </blockquote>There has been no further information regarding the affiliated hackers legal status.

===False information regarding Animal Welfare===

Wendy's was hit with a consumer protection lawsuit by Food Animal Concerns Trust (FACT) on September 9, 2021 due to misleading customers with their high animal welfare standards not being cage free environments.<ref>{{Cite web |date=2022-06-01 |title=FACT Resolves Consumer Protection Lawsuit Against Wendy's Regarding Animal Welfare Statements About Eggs |url=https://www.prnewswire.com/news-releases/fact-resolves-consumer-protection-lawsuit-against-wendys-regarding-animal-welfare-statements-about-eggs-301558300.html |url-status=live |access-date=2026-02-24 |website=PR Newswire}}</ref> Wendy's reached an settlement agreement on June 1,2022 that order's Wendy's clarify their animal welfare practices on their website. <ref>{{Cite web |date=2026-02-24 |title=FACT’s Consumer Protection Lawsuit Against Wendy's is Resolved |url=https://www.foodanimalconcernstrust.org/blog/facts-consumer-protection-lawsuit-against-wendys-is-resolved |url-status=live |access-date=2026-02-24 |website=Food Animal Concerns Trust}}</ref> <ref>{{Cite web |last=Behr |first=Felix |date=2021-09-17 |title=The Real Reason Wendy's Is Being Sued Over Its Eggs |url=https://www.mashed.com/608610/the-real-reason-wendys-is-being-sued-over-its-eggs/ |url-status=live |access-date=2026-02-24 |website=Mashed}}</ref>

===False Advertising Burger Content===

Wendy was hit was a class action lawsuit on September 30, 2023 over false advertising, claiming Wendy’s advertisement of burgers was made more appealing and 15% larger than the actual product with usage of under-cooked patties, food stylists and digital editing. The case was dismissed on January 2024, ruling the plaintiff failed to prove how a customer would be misled by the advertising and lack of proof of the specific advertisement claimed as misleading.<ref>{{Cite web |date=2023-10-09 |title=Court Dismisses Burger-Size Advertising Claims Against McDonald’s, Wendy’s |url=https://www.jdsupra.com/legalnews/court-dismisses-burger-size-advertising-8262646/ |url-status=live |access-date=2026-02-24 |website=Jdsupra}}</ref><ref>{{Cite web |last=Durbin |first=Dee |date=2023-10-03 |title=False Advertising Claims Against Wendy's, McDonald's Dismissed |url=https://www.foodmanufacturing.com/supply-chain/news/22875062/false-advertising-claims-against-wendys-mcdonalds-dismissed |url-status=live |access-date=2026-02-24 |website=Food Manufacturing}}</ref><ref>{{Cite web |last=Russo |first=Anthony |date=2026-02-24 |title=Wendy’s Class Action Lawsuit |url=https://therussofirm.com/wendys-class-action-lawsuit/#elementor-toc__heading-anchor-5 |url-status=live |access-date=2026-02-24 |website=The Russo Trial Lawyers Firm}}</ref>

==See also==

*[[McDonald's]]

*[[~~Domino's~~]]

*[[Jack in the Box|Jack In the Box]]

*[[Burger King]]

==References==

@@ Line 13: / Line 13: @@
 ==Incidents==
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+===Wendy's Denies Gift Cards under $10===
+On August 2015, Wendy’s was hit was a class action lawsuit over refusing to redeem gift card’s value less than $10, violating California’s gift card redemption policy. Wendy’s reached a settlement on February 15, requiring the company accept gift card’s less than $10, add California redemption policy on their website, and post notices on a 90 day period informing employees of the new terms. <ref>{{Cite web |last=Yi |first=John |date=2017-12-18 |title=A Lesson from Norms: California Retailers Must Honor Cash Redemption Requests for Gift Cards with Balances of Less Than $10 |url=https://www.faegredrinker.com/en/insights/publications/2017/12/a-lesson-from-norms-california-retailers |url-status=live |access-date=2026-02-24 |website=Faegre Drinker}}</ref><ref>{{Cite web |last=Milano |first=Ashley |date=2016-12-28 |title=California Wendy’s Gift Card Redemption Class Action Settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/california-wendys-gift-card-redemption-class-action-settlement/ |url-status=live |access-date=2026-02-24 |website=Top Class Actions}}</ref>
 ===Wendy's 2015 Cyberattack===
@@ Line 18: / Line 22: @@
 This led to a lawsuit filed by First Choice Federal Credit Union and other unions in 2016. eventually leading to an settlement of $50 Million on June 2018.<ref>{{Cite web |last=Abel |first=Robert |date=2019-02-19 |title=Wendy’s to pay $50M in data breach settlement |url=https://www.scworld.com/news/wendys-has-agreed-to-pay-50-million-to-settle-negligence-claims-following-its-2015-2016-data-breach-that-affected-more-than-1000-of-the-burger-chains-locations |url-status=live |access-date=2026-02-16 |website=SCworld |archive-url=http://web.archive.org/web/20250722175748/https://www.scworld.com/news/wendys-has-agreed-to-pay-50-million-to-settle-negligence-claims-following-its-2015-2016-data-breach-that-affected-more-than-1000-of-the-burger-chains-locations |archive-date=22 Jul 2025}}</ref><ref>{{Cite web |date=2000-04-29 |title=Wendy’s Data Breach – $50 Million Settlement and Improved Security Protocols |url=https://scott-scott.com/wendys-data-breach-50-million-settlement-and-improved-security-protocols/ |url-status=live |access-date=2026-02-15 |website=Scott + Scott |archive-url=http://web.archive.org/web/20251105030719/https://scott-scott.com/wendys-data-breach-50-million-settlement-and-improved-security-protocols/ |archive-date=5 Nov 2025}}</ref>
-[[File:Wendy's 2018 Website Shutdown Page.png|alt=Wendy's 2018 Website Shutdown Page|thumb|Website Shutdown Page]]
+[[File:Wendy's 2018 website shutdown page.png|alt=Wendy's 2018 Website Shutdown Page|thumb|Website Shutdown Page]]
-[[File:Wendy's 2018 Cybersecurity Leak Customer Notification Alert.png|alt=Wendy's 2018 Cybersecurity Leak Customer Notification Alert|thumb|Customer Notification Alert]]
+[[File:Wendy's 2018 cybersecurity leak customer notification alert.png|alt=Wendy's 2018 Cybersecurity Leak Customer Notification Alert|thumb|Customer Notification Alert]]
 ===Wendy's 2018 Philippines Security Vulnerability===
-On March 31, 2018 <ref>{{Cite web |date=2022-05-24 |title=Breach details for Wendy's |url=https://sysinfo.org/breaches/wendys.com.ph.html |url-status=live |access-date=2026-02-16 |website=Sysinfo |archive-url=http://web.archive.org/web/20260222055604/https://sysinfo.org/breaches/wendys.com.ph.html |archive-date=22 Feb 2026}}</ref> Wendy's was inflicted with a malware attack on their Point of sale systems, compromising over 52,000 customers and job applicants email addresses, IP addresses, Names, Passwords, phone numbers, and home addresses. <ref>{{Cite web |date=2024-04-25 |title=What happened in the Wendy's data breach? |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live |access-date=2026-02-15 |website=Twingate |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026}}</ref><ref>{{Cite web |date=2022-05-24 |title=Wendy's Data Breach |url=https://haveibeenpwned.com/Breach/Wendys |url-status=live |access-date=2026-02-15 |website=Have I Been Pwned |archive-url=http://web.archive.org/web/20251228083129/https://haveibeenpwned.com/Breach/Wendys |archive-date=28 Dec 2025}}</ref>  Wendy's notified the [[National Privacy Commission]](NPC) about the hack,  resulting with the commission ordering Wendy's  inform users of the data breach on May 2.<ref>{{Cite web |date=2026-02-16 |title= |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live |access-date=2026-02-16 |website=Twingate |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026}}</ref> <ref>{{Cite web |last=Diangson |first=Louie |date=2018-03-08 |title=NPC orders Wendy’s PH and Jollibee to take actions against data breach |url=https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |url-status=live |access-date=2026-02-16 |website=YugaTech |archive-url=http://web.archive.org/web/20210420130949/https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |archive-date=20 Apr 2021}}</ref> On the same day as the order, Wendy's shut down their website and inform customers with the message;<blockquote>"We would like to inform you that there has been a security breach on Wendy's PH website. Personal data provided in our website particularly your name, email address, contact number, address, and your resume might have been compromised. Wendy's website has already been shut down and we are currently conducting investigation on the incident. We are coordinating with the NPC, our host provider and payment gateway for immediate action to prevent damage to our data subjects. For any concerns, kindly contact Mr. Rommel Gabaldon at 625-2778 loc. 133 or email [email protected]" </blockquote>There has been no further information regarding the affiliated  hackers legal status.
+On March 31, 2018 <ref>{{Cite web |date=2022-05-24 |title=Breach details for Wendy's |url=https://sysinfo.org/breaches/wendys.com.ph.html |url-status=live |access-date=2026-02-16 |website=Sysinfo |archive-url=http://web.archive.org/web/20260222055604/https://sysinfo.org/breaches/wendys.com.ph.html |archive-date=22 Feb 2026}}</ref> Wendy's was inflicted with a malware attack on their Point of sale systems, compromising over 52,000 customers and job applicants email addresses, IP addresses, Names, Passwords, phone numbers, and home addresses. <ref>{{Cite web |date=2024-04-25 |title=What happened in the Wendy's data breach? |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live |access-date=2026-02-15 |website=Twingate |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026}}</ref><ref>{{Cite web |date=2022-05-24 |title=Wendy's Data Breach |url=https://haveibeenpwned.com/Breach/Wendys |url-status=live |access-date=2026-02-15 |website=Have I Been Pwned |archive-url=http://web.archive.org/web/20251228083129/https://haveibeenpwned.com/Breach/Wendys |archive-date=28 Dec 2025}}</ref>  Wendy's notified the [[National Privacy Commission]](NPC) about the hack,  resulting with the commission ordering Wendy's  inform users of the data breach on May 2.<ref>{{Cite web |date=2026-02-16 |title=What happened in the Wendy's data breach? |url=https://www.twingate.com/blog/tips/wendy-data-breach |url-status=live |archive-url=https://web.archive.org/web/20260224100534/https://www.twingate.com/blog/tips/wendy-data-breach |archive-date=24 Feb 2026 |access-date=2026-02-16 |website=Twingate}}</ref> <ref>{{Cite web |last=Diangson |first=Louie |date=2018-03-08 |title=NPC orders Wendy’s PH and Jollibee to take actions against data breach |url=https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |url-status=live |access-date=2026-02-16 |website=YugaTech |archive-url=http://web.archive.org/web/20210420130949/https://www.yugatech.com/news/npc-orders-wendys-ph-and-jollibee-to-take-actions-against-data-breach/ |archive-date=20 Apr 2021}}</ref> On the same day as the order, Wendy's shut down their website and inform customers with the message;<blockquote>"We would like to inform you that there has been a security breach on Wendy's PH website. Personal data provided in our website particularly your name, email address, contact number, address, and your resume might have been compromised. Wendy's website has already been shut down and we are currently conducting investigation on the incident. We are coordinating with the NPC, our host provider and payment gateway for immediate action to prevent damage to our data subjects. For any concerns, kindly contact Mr. Rommel Gabaldon at 625-2778 loc. 133 or email [email protected]" </blockquote>There has been no further information regarding the affiliated  hackers legal status.
+===False information regarding Animal Welfare===
+Wendy's was hit with a consumer protection lawsuit by Food Animal Concerns Trust (FACT) on September 9, 2021 due to misleading customers with their high animal welfare standards not being cage free environments.<ref>{{Cite web |date=2022-06-01 |title=FACT Resolves Consumer Protection Lawsuit Against Wendy's Regarding Animal Welfare Statements About Eggs |url=https://www.prnewswire.com/news-releases/fact-resolves-consumer-protection-lawsuit-against-wendys-regarding-animal-welfare-statements-about-eggs-301558300.html |url-status=live |access-date=2026-02-24 |website=PR Newswire}}</ref> Wendy's reached an settlement agreement on June 1,2022 that order's Wendy's clarify their animal welfare practices on their website. <ref>{{Cite web |date=2026-02-24 |title=FACT’s Consumer Protection Lawsuit Against Wendy's is Resolved |url=https://www.foodanimalconcernstrust.org/blog/facts-consumer-protection-lawsuit-against-wendys-is-resolved |url-status=live |access-date=2026-02-24 |website=Food Animal Concerns Trust}}</ref> <ref>{{Cite web |last=Behr |first=Felix |date=2021-09-17 |title=The Real Reason Wendy's Is Being Sued Over Its Eggs |url=https://www.mashed.com/608610/the-real-reason-wendys-is-being-sued-over-its-eggs/ |url-status=live |access-date=2026-02-24 |website=Mashed}}</ref>
+===False Advertising Burger Content===
+Wendy was hit was a class action lawsuit on September 30, 2023 over false advertising, claiming Wendy’s advertisement of burgers was made more appealing and 15% larger than the actual product with usage of under-cooked patties, food stylists and digital editing. The case was dismissed on January 2024, ruling the plaintiff failed to prove how a customer would be misled by the advertising and lack of proof of the specific advertisement claimed as misleading.<ref>{{Cite web |date=2023-10-09 |title=Court Dismisses Burger-Size Advertising Claims Against McDonald’s, Wendy’s |url=https://www.jdsupra.com/legalnews/court-dismisses-burger-size-advertising-8262646/ |url-status=live |access-date=2026-02-24 |website=Jdsupra}}</ref><ref>{{Cite web |last=Durbin |first=Dee |date=2023-10-03 |title=False Advertising Claims Against Wendy's, McDonald's Dismissed |url=https://www.foodmanufacturing.com/supply-chain/news/22875062/false-advertising-claims-against-wendys-mcdonalds-dismissed |url-status=live |access-date=2026-02-24 |website=Food Manufacturing}}</ref><ref>{{Cite web |last=Russo |first=Anthony |date=2026-02-24 |title=Wendy’s Class Action Lawsuit |url=https://therussofirm.com/wendys-class-action-lawsuit/#elementor-toc__heading-anchor-5 |url-status=live |access-date=2026-02-24 |website=The Russo Trial Lawyers Firm}}</ref>
 ==See also==
 *[[McDonald's]]
-*[[Domino's]]
+*[[Jack in the Box|Jack In the Box]]
+*[[Burger King]]
 ==References==