SumUp blocks card readers: Difference between revisions
Edited the remaining categories, and removed the help boxes for said remaining categories. |
→References: Archive |
||
| (3 intermediate revisions by 2 users not shown) | |||
| Line 8: | Line 8: | ||
|Type=Repairability | |Type=Repairability | ||
|Description=SumUp blocks their Card Readers after purchase, refusing to let their own customers' repair them, under the "prevent manipulation/tampering" premise. | |Description=SumUp blocks their Card Readers after purchase, refusing to let their own customers' repair them, under the "prevent manipulation/tampering" premise. | ||
}}SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses. | }}{{Incomplete|Issue 1=Needs additional sources for verification|Issue 2=Article contains significant original research}} | ||
SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses. Although their services have increased in recent years, their main business is the selling of card readers. | |||
Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support." Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen. Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage. | |||
Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support." | |||
Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen. | |||
Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage. | |||
==Background== | ==Background== | ||
| Line 34: | Line 29: | ||
They are then asked to replace the device, which then depends on their warranty coverage. For the most part, users state that this mostly happens a few days or weeks after the device is no longer covered by their warranty, and they are then invited to purchase another one at their own expenses. | They are then asked to replace the device, which then depends on their warranty coverage. For the most part, users state that this mostly happens a few days or weeks after the device is no longer covered by their warranty, and they are then invited to purchase another one at their own expenses. | ||
==Consumer response== | ==Consumer response== | ||
| Line 44: | Line 35: | ||
They also state that a few days or weeks after the device is out of warranty, the message "Device blocked. Please contact support" appears all of a sudden, without anything unusual happening to their devices. Most of them are invited to purchase a replacement out of their own pockets either from their online store or physical retailers, or to use "Tap to Pay" on their phones, which is more limited than the card readers as it only allows them to accept "Contactless" payments. | They also state that a few days or weeks after the device is out of warranty, the message "Device blocked. Please contact support" appears all of a sudden, without anything unusual happening to their devices. Most of them are invited to purchase a replacement out of their own pockets either from their online store or physical retailers, or to use "Tap to Pay" on their phones, which is more limited than the card readers as it only allows them to accept "Contactless" payments. | ||
==References== | ==References== | ||
https://www.ifixit.com/Answers/View/682827/The+Card+Reader+becomes+%22blocked%22+after+receiving+a+small+shock-hit | https://www.ifixit.com/Answers/View/682827/The+Card+Reader+becomes+%22blocked%22+after+receiving+a+small+shock-hit ([https://web.archive.org/web/20260223193536/https://www.ifixit.com/Answers/View/682827/The+Card+Reader+becomes+%22blocked%22+after+receiving+a+small+shock-hit Archived]) | ||