Dell: Difference between revisions
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==Incidents== | ==Incidents== | ||
===Dell XPS 13 Plus quality control (April 28th, 2022)=== | ===Dell XPS 13 Plus quality control (April 28th, 2022)=== | ||
Dell releases their XPS 13 Plus laptop. Soon after, many customers began having issues that stemmed from major manufacturing flaws. For instance, the use of an improper adhesive caused the OLED screens to fall off their backplate, often resulting in damaged pixels<ref name=":0">{{Cite news |last=Shilov |first=Anton |date=September 2, 2022 |title=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |url=https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-url=https://web.archive.org/web/20250803050612/https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-date=3 Aug 2025 |work=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |pages=1}}</ref>. Customers on Amazon have reported other issues, on both the hardware and software ends of the product, saying that their devices are glitching and breaking in all manner of ways.<!-- majority of this is opinion --> | Dell releases their XPS 13 Plus laptop. Soon after, many customers began having issues that stemmed from major manufacturing flaws. For instance, the use of an improper adhesive caused the OLED screens to fall off their backplate, often resulting in damaged pixels.<ref name=":0">{{Cite news |last=Shilov |first=Anton |date=September 2, 2022 |title=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |url=https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-url=https://web.archive.org/web/20250803050612/https://www.tomshardware.com/news/dells-xps-13-plus-has-an-adhesive-problem-screen-may-fall-off |archive-date=3 Aug 2025 |work=Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off |pages=1}}</ref><ref>{{Cite web |last=@GoogleGenius |title=Atrocious experience with the XPS 13 Plus after 8 hours... |url=https://www.reddit.com/r/Dell/comments/wr8jxk/atrocious_experience_with_the_xps_13_plus_after_8/ |url-status=live |website=[[Reddit]]}}</ref><ref>{{Cite web |last=@lennyistall |date=Jul 2025 |title=My review of the Dell XPS 13 Plus 9320 |url=https://www.reddit.com/r/DellXPS/comments/1l39z82/my_review_of_the_dell_xps_13_plus_9320/ |url-status=live |website=[[Reddit]]}}</ref> Customers on Amazon have reported other issues, on both the hardware and software ends of the product, saying that their devices are glitching and breaking in all manner of ways.<ref>{{Cite web |title=Amazon reviews of the Dell XPS 13 plus 9320 |url=https://www.amazon.com/Dell-9320-Touchscreen-Notebook-Board/dp/B0BBGTT1R3#averageCustomerReviewsAnchor |url-status=live |website=[[Amazon]]}}</ref><!-- majority of this is opinion --> | ||
[https://www.windowscentral.com/dell-xps-13-plus-finally-now-available-starting-1249 The spectacular Dell XPS 13 Plus is finally now available, starting at $1,299] | [https://www.windowscentral.com/dell-xps-13-plus-finally-now-available-starting-1249 The spectacular Dell XPS 13 Plus is finally now available, starting at $1,299] | ||
=== Dell disables HEVC support built into their laptops’ CPUs === | |||
[[HP]] and Dell have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops’ CPUs using both Intel and AMD processors.<ref>{{Cite web |last=Harding |first=Scharon |date=2025-11-20 |title=HP and Dell disable HEVC support built into their laptops’ CPUs |url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ |url-status=live |website=[[Ars Technica]]}}</ref> | |||
===<!-- More? please? -->=== | ===<!-- More? please? -->=== | ||
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[https://youtu.be/YvGS-efW2ZU Dell Thought They Were Apple...Got a Harsh Reality Check] | [https://youtu.be/YvGS-efW2ZU Dell Thought They Were Apple...Got a Harsh Reality Check] | ||
[https://pastebin.com/GZs7A9VH YouTube creator | [https://pastebin.com/GZs7A9VH YouTube creator Logically Answered PasteBin] | ||
<!-- updated text of links to descriptive text, article could possibly be expanded via the info in the PasteBin. Probably quite time consuming, IMHO | <!-- updated text of links to descriptive text, article could possibly be expanded via the info in the PasteBin. Probably quite time consuming, IMHO | ||
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Latest revision as of 15:54, 14 April 2026
🧽🫧This article needs cleanup. It contains sources and content but lacks proper formatting/structure.
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- needs more neutral wording
- needs response from Dell (if any)
- info on what the consumer can do for a replacement or refund
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Dell, formally Dell Technologies, is a technology company focused on computers and computer infrastructure. They market themselves as "the world’s most essential technology infrastructure company for the data era". [1] The company was founded in 1984 as PC's Limited by Michael Dell, and has since grown into a multinational corporation making hundreds of billions of US dollars worth of revenue. [1] Dell operates in both the consumer and business segments, selling personal and business computing hardware as well as various IT services, most recently Artificial Intelligence. Dell is headquartered in Round Rock, Texas.
| Basic information | |
|---|---|
| Founded | 1984-05-03 |
| Legal Structure | Public |
| Industry | Personal Computers, Computer Software |
| Also known as | |
| Official website | https://www.dell.com/ |
Consumer-impact summary
[edit | edit source]Incidents
[edit | edit source]Dell XPS 13 Plus quality control (April 28th, 2022)
[edit | edit source]Dell releases their XPS 13 Plus laptop. Soon after, many customers began having issues that stemmed from major manufacturing flaws. For instance, the use of an improper adhesive caused the OLED screens to fall off their backplate, often resulting in damaged pixels.[2][3][4] Customers on Amazon have reported other issues, on both the hardware and software ends of the product, saying that their devices are glitching and breaking in all manner of ways.[5]
The spectacular Dell XPS 13 Plus is finally now available, starting at $1,299
Dell disables HEVC support built into their laptops’ CPUs
[edit | edit source]HP and Dell have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops’ CPUs using both Intel and AMD processors.[6]
Products
[edit | edit source](please add some)
See also
[edit | edit source]Dell Thought They Were Apple...Got a Harsh Reality Check
YouTube creator Logically Answered PasteBin
References
[edit | edit source]- ↑ 1.0 1.1 "How we got here". Dell Technologies. Archived from the original on 2026-02-19. Retrieved 2026-02-18.
- ↑ Shilov, Anton (September 2, 2022). "Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off". Dell's XPS 13 Plus Has an Adhesive Problem: Screen May Fall Off. p. 1. Archived from the original on 3 Aug 2025.
- ↑ @GoogleGenius. "Atrocious experience with the XPS 13 Plus after 8 hours..." Reddit.
{{cite web}}:|last=has generic name (help)CS1 maint: url-status (link) - ↑ @lennyistall (Jul 2025). "My review of the Dell XPS 13 Plus 9320". Reddit.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Amazon reviews of the Dell XPS 13 plus 9320". Amazon.
{{cite web}}: CS1 maint: url-status (link) - ↑ Harding, Scharon (2025-11-20). "HP and Dell disable HEVC support built into their laptops' CPUs". Ars Technica.
{{cite web}}: CS1 maint: url-status (link)